General Manager

About The Opportunity

Practice Hospitality is seeking a great team member in the capacity of General Manager to lead the team at the Hilton Dallas Park Cities, the most beloved hotel in Dallas’ affluent Park Cities neighborhood.

About The Hotel

Nestled in the heart of Dallas’ most desirable neighborhood, Hilton Dallas Park Cities is a hotel that treats new friends like neighbors and neighbors like family. Committed to creating remarkable hospitality experiences that foster connection, it is integrated into the fabric of the neighborhood with interesting and exceptional service. Just minutes from Love Field, Hilton Dallas Park Cities the ideal home base for business, leisure and small group travel. With 230 guest rooms, 10,000 sq. ft. of meeting space, an inviting rooftop pool, grab-and-go that serves up healthy breakfast options and the hotel’s bar open for drinks and small plates every evening, this is where good things happen, and all are welcome.

Job Role

Manages the day to day hotel operations in keeping with all corporate and brand standards. Maximizes profitability as well as guest and team member satisfaction. Communicates with hotel owners and corporate offices, as required. Ensures the development and execution of strategic sales and marketing initiatives.

Responsibilities

1. Leads and manages hotel operations
2. Approves hotel department budgets, defining and directing changes, as required. Facilitates the preparation of hotel budgets and forecasts for corporate submission and approvals.
3. Reviews forecasts and balanced scorecard. Directs hotel actions required maximizing profitability, increasing service levels and improving team member satisfaction.
4. Ensures hotel implementation and compliance of company and brand policies and procedures as well as Brand Standards.
5. Oversees the sales and marketing activity and results. Leads and/or participates in sales and marketing strategy meetings. Participates in efforts to secure business, as needed.
6. Leads executive committee/department heads to ensure overall profit, service and team member satisfaction goals are met or exceeded
7. Speaks with and responds to guests regarding service challenges
8. Facilitates hotel meetings (i.e. Executive Committee; Staff Meeting; All Team Member Meetings, etc)  Management
9. Hires, supervises, coaches, disciplines and conducts performance evaluations for department heads and key personnel.
10. Develops the skills and abilities of direct reports
11. Monitors high potential department heads and team member activity and ensures their growth within the company
12. Corporate Communication and Owner Relations
13. Communication with hotel owners regarding results and aligning strategic plans for the future development of their hotel.
14. Communicates with a variety of corporate departments regarding implementing standards, procedures and policies. Provides feedback on company wide initiatives.

Requirements

1. Requires substantial and successful track record in hotel operations
2. Leadership experience; preferably 5 years or more.
3. Hotel general management experience preferred.
4. Proven track record of successes in achieving revenue and service objectives.
5. Proven ability to recruit, motivate and train a team of professionals.

Job Type: Full Time-Exempt

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount on hotel stays
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off available 90 days after start date
• Vision insurance
• Hospital indemnity insurance
• Eligible to participate in the Employee Referral Bonus Program.

About The Company

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.

We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.