Food and Beverage Internship

The Opportunity 

Delaware North Sportservice is looking for a Premium Food and Beverage Intern to join our team at American Family Field in Milwaukee, WI for the 2024 baseball season. As an Intern, you will be responsible for overseeing all aspects of Sportservice Food and Beverage services, including game day and non-game day operations functions at American Family Field. 

By participating in our internship program, you will gain valuable work experience, develop your leadership capabilities, and make an impact on the business. You will discover how a global hospitality company operates and work alongside exceptional team members who exemplify our values: Lean Forward, Come Together, Stand Up, Do Right, and Think Guest.

Pay

$15.00 - $15.00 / hourInformation on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits 

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program 
• Training and development opportunities
• Flexible work schedules

Responsibilities 

Game Day Responsibilities

• Coordinates game day operations and ensures all Sportservice, GuestPath and GreenPath policies are implemented.
• Train, schedule, supervise, and discipline all Premium staff.
• Complete administrative duties, including but not limited to creating and continuing client relations, communicating requests to back of house management and updating daily sales reports.
• Maintaining cost control efforts for labor and waste management through monthly inventory and daily constraints.
• Inspection of cleanliness and quality of equipment and facilities used.
• Assisting the Food and Beverage managers in any other duties to ensure success of the departments and the company.
• Setting up, executing and breaking down of daily events.

Areas of Rotation:

Suites 

• Gain working knowledge of computer systems including Suites Management, Guest Reserve, and Micros
• Office Administration including client relations, confirming pre-orders, and preparing the Host List
• Coordinate staff for set up/execution/clean up of game day responsibilities.
• Ordering and stocking aligning with inventory budgets and waste management

Game Day Catering 

• Learn off-site catering functions
• Transportation of hot/cold food & equipment in a safe manner
• Set up buffets & beverage service
• Coordinate staff & temps for set up/execution/clean up of parties
• Stock essential items in storage units
• Cleanliness & Health Codes 

Non-Game Day Catering

• Gain a working knowledge of the catering banquet order program (Caterease)
• Office Administration including Client relations, tastings with future guests, and contract processing
• Scheduling and set up of non-gameday catering which could include any space within our 4 million square foot facility 

Helfaer Field – Catering/Concessions

• Learn concession stand & private party functions on non-game days
• POS operations and Inventory Control
• Operating stand by oneself
• Assisting in catering party set up/execution

Club/Concessions

• Learn to operate a fast-paced stand and supervise the Club Level
• Ensure guest's needs are taken care of, and all concerns are resolved
• Communication with staff on daily specials, instructions, and directions
• Nightly ordering and stocking to ensure FIFO and waste management
• Assist in the Liquor Warehouse as needed
• Cleanliness & Health Codes

 X-Golf

• Learn the essentials of simulator golf location
• Set up & execute bar services and learn the basic functions of the simulators
• Communicate with culinary on all food needs and manager with all beverage needs

Restaurant

• Learn the daily functions of the Restaurant that is open 7 days a week
• Train and work with staff on service standards
• Learn Micros both on the front of the house, but also programing through the backside
• Ordering and preparations for the fluctuating guest's needs

Culinary

• Learn the basics of food preparation under the guidelines of Health Rules & Regulations
• Create & use production sheets for upcoming events
• Insight into product ordering and specifications

Non-Game Day Responsibilities

• Entering contact information and orders into Caterease/Suites Management/Micros/Simvent/Birchstreet
• Running deposit payments for upcoming events and final payments post-event
• Communicating with Brewers Sales Representatives for upcoming homestand events
• Executing non-game day events in catering locations
• Working in either X-Golf or the Restaurant as a manager on duty
• Monthly inventory of all Premium areas
• Rotation through the kitchen, under the guidance of the culinary
• Setting up for future events
• Helfaer Field
• Weekly cleaning of equipment and facilities to ensure all are in good working condition
• Restocking premium locations
• Any other duties to ensure readiness for all events and activities

Qualifications 

• Interested in a future with Food Service Operations
• Candidate should be detail-oriented, possess strong communication skills, teamwork, and enthusiasm
• Anticipate guests’ needs and exceed their expectations
• Must be able to prioritize needs and responsibilities effectively
• Ability to resolve problems through identification, analysis, and execution
• Handle stress and time management in a fast-paced environment
• Must be able to work early mornings, evenings, and weekends
• Fully available for June, July & August 2024
• Must be at least 18 years old

Physical Requirements 

• Ability to lift and carry up to 50 lbs.
• Constant lifting, twisting, reaching, bending, and repetitive motions.
• Ability to stand for extended periods of time.

Shift Details 

Day shiftEvening shiftWeekends

Who We Are 

Delaware North operates concessions and premium dining services at the 41,900-seat American Family Field, home of the Milwaukee Brewers since 1970. We manage concession outlets, suites, all-inclusive areas and clubs at the stadium. We also operate J. Leinenkugel's Barrel Yard Brewery, Bar, and Restaurant. The culinary team partners with many local vendors to infuse Milwaukee staples into the food and beverage offerings.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.