Housekeeping Supervisor

Description

Job Description

Position Summary: Supervise the performance of room, turndown, public area attendants and housemen to ensure the highest level of quality and service. Monitor and address any deviations to quality, company, safety and brand standards. Is committed to providing a consistent and exceptional guest experience by ensuring all guest expectations of public area cleanliness and service standards are met and or exceeded.

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Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Inspect to ensure cleanliness of guest rooms, hallways, guests and heart of house elevator landings, stairwells, ice machines, vents, light fixtures and areas including employee entrances to guarantee they are clean and clear of trash, debris, spills and residue.
2. Generate weekly schedule based on staffing and productivity guidelines.
3. Review daily pick-up and occupancy levels to ensure staffing levels are met.
4. Generate daily assignments for housekeeping team.
   1. Open and or closing procedures
5. Ensure all rooms are accounted for at the end of the day
6. Process and assign any special requests
   1. Vips, special cleaning or allergies
7. Communicate regularly throughout the day with front office and other departments to ensure optimal guest satisfaction.
8. Ensure productivity, cleanliness and brand standard expectations are met.
9. Assist in training new team members and monitoring performance
10. Assist with inspection, attendance and preventative maintenance tracking.
11. Monitor inventory levels in storage and closet areas.
12. Exercise safe work practices within job function based on company guidelines at all times
    1. Slips and falls
    2. Proper Lifting
    3. Chemicals
    4. PPE Personal Protective Equipment
    5. Blood Borne Pathogens
    6. Sharps/broken glass
13. Adhere to all guidelines pertaining to lost and found and suspicious activity.
14. Adhere to Kotlers appearance standards and guidelines

Qualifications

Qualifications

Education: High School or GED is preferred

Language: Bilingual (English and Spanish), Preferred but not required

Experience: Prior housekeeping experience is required. Prior supervisory experience preferred

Hours Required: Must be able to work holidays and weekends. Hours may vary based on occupancy levels and hotel needs.

Other Requirements:

• Must possess basic computer skills
• Requires good communication skills both verbal and written
• Ability to push, pull, lift minimum of 50 lbs.
• Ability to bend, kneel and stretch
• Ability to walk/stand for extended periods of time
• Free motion of arms, above waist

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.