Duty Management Trainee

Description

Always wanted to work in the largest hotel in the centre of Amsterdam?

DoubleTree by Hilton Amsterdam Centraal Station offers great views, exceptional service and vibrant food & beverage outlets and is currently looking for a new Duty Management Trainee to join the Front of House team (Minimum of 8 months)!

Our hotel features an award-winning rooftop bar & terrace, pop-up restaurant Eastwood Beer & Grill, a Lobby Bar including our own in-house library, our own Eastwood Coffee Store, Amsterdam's most extensive breakfast buffet, fifteen versatile meeting rooms and 557 guest rooms.

Exciting news! Our hotel is in the midst of an extensive renovation, including the rebranding and repositioning of all Food & Beverage outlets throughout 2024. LuminAir, our rooftop bar, has already undergone an impressive rebrand and has reopened in June 2023. Stay tuned for further enhancements, including the redesign of our room inventory, as part of this comprehensive project!

Safety & Security, Smooth Operations, Shiny and Service, are the 4 pillars you will work with every day to ensure the optimal guest experience.

In short, as Duty Management Trainee, you will be at the heart of the daily operations and ensure that every guest leaves the hotel satisfied and happy to return. Together with your colleagues, you are responsible for maintaining our service standards and making our guests' lives easier. To do this, you will work closely with all departments in the hotel to come up with creative ways to exceed our guests' expectations. In addition, it is your responsibility to ensure the safety of all guests and colleagues. You will ensure a safe emergency exit route and respond to fire alarms, unusual situations and accidents. In short, you are the first responder within the hotel.

In addition to our great location, right next to Central Station, we obviously have much more to offer. Since we work with a large, but no less cohesive team, we can offer a lot of flexibility in work as well as hours. By joining our Duty team, you will become part of a welcoming, dynamic and above all friendly team that will make you feel welcome from day one!

And, before we forget, in addition to the many facilities within our hotel, you can of course enjoy Hilton service yourself, worldwide and at a discount!

Requirements

Who are we looking for?

Are you the type of person who notices every detail, makes every guest feel at home and to whom no VIP guest or incident escapes? Then you can put your qualities to optimum use with us!

To fill this position successfully, it is important that you have the following skills:

• You are persuasive with good communication skills both verbally and in writing
• You enjoy thinking with the team for efficient handling of tasks. You enjoy working interdepartmentally and collaborating effectively with other team leaders.
• You are an ambassador of the Hilton Values (Hospitality, Integrity, Leadership, Teamwork, Ownership & Now).
• Good command of both Dutch and English languages. Any other languages would be an advantage.
• Working knowledge of Microsoft Office.
• A positive, proactive attitude where 'leading by example' is a key word
• Previous experience with our PMS system, OnQ is a plus

Equally important, what do we offer?

• Being part of our team as Duty Management Trainee means becoming a team member for one of the best employers in the Netherlands. Because taking care of our team is our top priority!
• You will notice this by the following, among other things:
• € 800 placement allowance per month
• Hilton Team Member benefits, which means nights from €40 incl. breakfast in Hilton hotels ( 7,000 destinations) around the world
• The opportunity to offer Friends & Family Discounted Rates to 30 Friends & Family Members
• Growth and training opportunities, including through Harvard Learning and Hilton University
• Global career opportunities
• Wellness initiatives to help you thrive and be your best self
• A pleasant, international work environment
• The best staff parties
• 50% Food & Beverage discount in our F&B Outlets
• Up to 50% Food & Beverage discount in various restaurants in Amsterdam affiliated with the Black Card scheme
• 50% Food & Beverage discount in other Hilton Hotels in the Netherlands
• Free use of our fitness centre