Photo of Hilton Xi'an, Xi'an, Xincheng District, China

Senior Sales Manager高级销售经理

Hilton Xi'an

199 Dongxin Road
Xi'an, Xincheng District 710005
China

309 Room Hotel
Managed By Hilton
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Full-Time

Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Senior Sales Manager assists the Director of Sales in leading and supervising the Sales Team. He / she oversees and directs all aspects of the negotiation and coordination process as well as the successful handling of Corporate / FIT / M.I.C.E. / Social / Tour & Travel events as assigned. This role leads the Sales team to ensure smooth operation of the department to maximize business opportunities and deliver the highest service standards. 

What will I be doing?  

As the Senior Sales Manager, you will be responsible for performing the following tasks to the highest standards: 

  • Complete the relevant Hilton University courses promptly and pass the tests. 
  • Be familiar with hotel product knowledge and related activities. 
  • Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc. 
  • Complete sales targets and related tasks set by the hotel. 
  • Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan. 
  • Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales. 
  • Produce quotations efficiently, send contracts to customers and follow-up promptly.  
  • Show clients around the hotel. 
  • Operate the hotel reservation system to book rooms, banquet venues, etc. 
  • Send the team’s work order promptly and ensure that the relevant departments receive relevant information. 
  • Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel. 
  • Recommend other hotel chains within the group to clients. 
  • Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations. 
  • Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Director / Director of Sales / Senior Sales Manager. 
  • Welcome key customers, team leaders and VIPs to the hotel when they arrive. 
  • Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events occurring during the banquet or meeting. 
  • Handle guest feedback or complaints. 
  • Maximize sales at all times and effectively forecast team and banquet revenue. 
  • Provide necessary supervision and guidance to the Sales Director or sales representative as needed in developing team quotes or contracts. 
  • Actively participate in the development of marketing plans and collaborate to achieve budgets. 
  • Assist the Director of Sales to allocate daily work effectively according to the Sales team structure. 
  • Coach the Sales team to always ensure that quality services and products are delivered to customers. 
  • Lead the Sales team to achieve departmental goals. 
  • Chair and attend meetings as needed. 
  • Assist the Director of Sales in recruiting, selecting and training employees to maintain team vitality and stability. 
  • Conscientiously perform assigned tasks and special tasks. 
  • The department reserves the right to change or supplement the job description if necessary. 

    Requirements

    What are we looking for? 

    A Senior Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

  • Hospitality: Volunteer to provide unparalleled hospitality. 
  • Integrity: Do what you should do all the time. 
  • Leadership: Strive to be a leader in both your industry and your community. 
  • Teamwork: Actively promote teamwork spirit in all work. 
  • Ownership: take responsibility for your actions and make decisions. 
  • Now: Operate with urgency and discipline. 
  • College degree.  
  • 3 years or above hotel sales and related experience. 
  • Good English and Chinese reading and writing skills to meet business needs. 
  • Good communication, organization and presentation skills. 
  • Able to work under strong pressure. 
  • Understand local customers and have strong market analysis ability. 
  • Have certain customer resources. 
  • Able to lead by example. 

    What will it be like to work for Hilton? 

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

    • Posted March 16, 2024

    Hilton Xi'an

    At A Glance

    Welcome to the Hilton Xi'an hotel, set within the ancient City Wall of Xi'an in China. The hotel is within walking distance to shops, restaurants, and entertainment venues. Many of the city’s landmarks, including the Bell Tower, are steps from the hotel. Xi'an International Airport is a 45-minute drive away.

    The hotel offers more than 300 guest rooms and suites featuring contemporary design and modern amenities. Enjoy a wide choice of dining options at this downtown hotel to suit all tastes and occasions. Sip green tea or cocktails in the lounge and indulge in international cuisine at one of four restaurants.

    Maintain a healthy fitness routine throughout your stay in Xi'an. Work out at the fitness center, swim lengths of the indoor pool, and relax with a massage at the spa. Keep in control of business and connected to the office at the 24-hour business center.

    For business meetings and social events, this Xi'an hotel offers 2400 m² of conference space for up to 1000 guests. Host a meeting or event and enjoy a downtown location, choice of venues, and the latest modern technology.

    Highlights

    • Ideally located within the ancient city wall
    • Adjacent to the most popular shopping area and attractions
    • 309 spacious guest rooms featuring wireless internet access
    • The biggest pillar-less ballroom within the ancient city wall
    • Outdoor landscaped roof garden spanning over 21, 528 sq. ft.

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