Photo of Courtyard Washington Capitol Hill - Navy Yard, Washington, DC

Guest Service Agent

Courtyard Washington Capitol Hill - Navy Yard

140 L Street SE
Washington, DC 20003

Hotel
Managed By HHM Hotels
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Part-Time

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Posted May 29, 2024

Courtyard Washington Capitol Hill - Navy Yard

Capitalize on comfort at our Washington, D.C. hotel

Whether visiting for work or pleasure, find the right blend of attentive service and unbeatable convenience at Courtyard Washington Capitol Hill Navy Yard. Our hotel's location in the Navy Yard District, near Capitol Hill, provides an easy walk to catch a ballgame at Nationals Park or cheer on DC United at Audi Field. Government and military travelers also have unbeatable access to the Capitol building, Washington Navy Yard, and The National Mall. After a day of leisure or business, relax in our modern, pet-friendly hotel rooms boasting smart TVs, mini-refrigerators, microwaves, and free Wi-Fi. Start your mornings off right with hearty breakfast sandwiches and Starbucks® coffee at The Bistro, our restaurant in Navy Yard, which also serves dinner and cocktails. Meetings and celebrations can be hosted in one of our four Washington DC event spaces. In your spare time, squeeze in a workout at our fitness center. Make the most out of your D.C. trip with a stay at Courtyard Washington Capitol Hill Navy Yard.