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Housekeeping Manager

Hotel Madera

1310 New Hampshire Avenue NW
Washington, DC 20036

82 Room Hotel
Managed By HHM Hotels
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Compensation: $53,000 to $60,000 per year, Full-Time

Opportunity:� Housekeeping Manager

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Your Growth Path

Executive Housekeeper – Operations Manager – Assistant General Manager

Your Focus

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
  • Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
  • Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
  • Prepare schedules based upon occupancy and assign duties to associates.
  • Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.�
  • Prepare required paperwork pertaining to departmental functions.
  • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.�
  • Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
  • Maintain departmental expenses in line with the budget as described by the General Manager.
  • Ensure compliance with specific brand standards.
  • Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • One year previous housekeeping supervisor experience required.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.�

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

This property is a part of the Echelon Luxury Lifestyle division of HHM Hotels.�

To see other opportunities at this location, click here.

Posted September 26, 2024

Hotel Madera

Our Rooms, Your Dupont Circle Oasis.

A cozy retreat in Dupont Circle serving New American cuisine, comfort food staples and handcraft cocktails in the DC metroplex. It’s no surprise that our inviting restaurant happens to be a favorite among locals who consider this space a second home. Travelers and locals mingle in a casual yet upscale environment that’s seasoned with sumptuous, hearty foods. Our Chef’s modern takes on traditional comfort food are made to pair perfectly with delicious cocktails, carefully curated wine lists, and tasty microbrews. Guests love the weekday breakfast and happy hour menus. Weekend brunch also ushers in a loyal following to our charming Dupont Circle space. 

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