Photo of La Playa Hotel, Carmel by the Sea, CA

Front Office Supervisor

La Playa Hotel

Camino Real at Eighth Avenue
Carmel by the Sea, CA 93921

75 Room Hotel
Managed By Marc & Rose Hospitality

Great benefits package. Employee discounts. Great working atmosphere!

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Great benefits package. Employee discounts. Great working atmosphere!

Compensation: $31.00 per hour, Full-Time

Summary of Position

The Front Office Supervisor will play a pivotal role in delivering a seamless and unparalleled experience for our esteemed guest. As the focal point of our guest services, you will oversee the front desk operations, ensuring seamless check-ins, check-outs, and personalized interactions that reflect the epitome of hospitality.

Roles and Responsibilities

Job duties include, although are not limited to:

  • Oversee the day-to-day operations of the front office, ensuring a smooth and efficient check-in/check-out process.
  • Implement and maintain the highest standards of service and guest satisfaction.
  • Foster a culture of exceptional guest services, ensuring every guest receives a warm and personalized welcome.
  • Address guest inquiries and concerns promptly, striving to exceed expectations.
  • Lead, mentor, and inspire the front office team, promoting a culture of excellence, professionalism, and teamwork.
  • Solicits colleague feedback, utilizes an “open door policy” and reviews colleague satisfaction results to identify and address problems or concerns.
  • Conduct regular training sessions to ensure our colleagues are well-equipped with product knowledge and service standards, specifically Forbes standards.
  • Collaborate with housekeeping, concierge, and other departments to ensure a seamless and integrated guest experience.
  • Communicate effectively with various departments to address guest needs and enhance overall satisfaction.
  • Ensures that regular, ongoing communication is happening in Department (e.g., pre-shift briefings, staff meetings)
  • Foster strong guest relations, respond to guest feedback, and address any concerns or issues with professionalism and in a timely manner.
  • Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
  • Responds to and handles guest opportunities and complaints.
  • Stays visible and interfaces with guests on a regular basis to obtain feedback on quality of product, service levels and seamless luxury experience.
  • Stay abreast of industry-leading technology and systems to enhance front office operations.
  • Oversee the use of reservation systems, check-in/check-out processes, and guest communication platforms.
  • Assist in budget development and financial planning for the front office department.
  • Implement cost-control measures while maintaining exceptional service quality.
Posted April 6, 2024

La Playa Hotel

Once a luxurious mansion built in 1905 by an artist as a gift to his wife, a member of the Ghirardelli family, for over 100 years La Playa Hotel has been known as the “Grande Dame of Carmel.” This landmark boutique hotel is tucked minutes away from Carmel's famed white sand beach and features turn-of-the-century charm with premier Pacific views. The hotel's 75-guest rooms reflect a sophisticated beach cottage style and are comfortably appointed. The cornerstone of one of California’s most prestigious neighborhoods, La Playa Hotel places art galleries, shops, fine restaurants, tasting rooms and scenic beauty just outside its doorstep. From the morning's Champagne Breakfast to the sunset wine reception and late-night cookies and milk, guests will relish the hotel's luxury amenities and be treated to an extraordinary Carmel experience.

About the Company

Family-owned and family-built, Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based sensuality and playful improvisation. Born of an irreverent spirit and a passion for hard work, our collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes – and it doesn’t come to life without the human heart.

Our passionate team breathes new life into familiar places, imagines original spaces into being, and practices the art of welcome. We consider hospitality an essential part of being human. But it is also a calling — a creative and professional pursuit that requires curiosity, care, and grit. Because the heartbeat of genuine hospitality is always, first and foremost, you.

La Playa Hotel provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, La Playa Hotel complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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