Photo of DoubleTree by Hilton Hotel Hangzhou East, Hangzhou, China

Laundry Supervisor

DoubleTree by Hilton Hotel Hangzhou East

600 Jinsha Avenue
Hangzhou, 310018
China

308 Room Hotel
Managed By Hilton
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Full-Time

Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.   

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Laundry Supervisor directs and supervises team members on all operations in the department. He / she reports necessary machine repairs, supplies used or required, variations in water temperature, maintains schedules and trains new team members in line with Hilton and the hotel policies and procedures. 

What will I be doing? 

As the Laundry Supervisor, you will be responsible for performing the following tasks to the highest standards: 

  • Responsible for the operation of the Laundry department during your shift. 
  • Inspect entire area on productive methods and procedures used. 
  • Assist guests with urgent laundry requests. 
  • Ensure that all guests’ items are treated carefully to minimize any damages. 
  • Thorough and up-to-date knowledge on operating all equipment for laundry operations. 
  • Apply for laundry goods and ensure chemicals etc. are used properly, and in correct quantities, to avoid accidents and to keep costs low and quality high. 
  • Maintain quality control for in-house linen and uniforms.  
  • Report promptly faulty equipment to the Laundry Manager and / or Engineering department. 
  • Ensure guest laundry charges are posted correctly and promptly. 
  • Confer with assistants and supervisors on production and personnel problems. 
  • Train team members according to established procedures, disseminate information and assignments, conduct training meetings to discuss problems and future plans. 
  • Establish records for production standards and training techniques. 
  • Carry out any other reasonable duties and responsibilities as assigned. 
  • Adhere by the hotel’s policies and procedures, Hilton code of business conduct and the hotel’s team member handbook, security and emergency policies and procedures. 
  • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

    Requirements

    What are we looking for? 

    A Laundry Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

  • High School Degree. 
  • At least 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience. 
  • Good communication, organizational and coordination skills. 
  • Strong team player. 
  • Able to maintain excellent relations with team members.                                                                              
  • Able to work under physical and mental pressure. 
  • Knowledgeable of all areas in the laundry operation such as washing, spotting, starching, dry-cleaning, pressing and laundry machine operation. 
  • Understand clothing materials and how to handle them. 
  • Computer literacy preferred. 

    What will it be like to work for Hilton? 

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

    • Posted March 31, 2024

    DoubleTree by Hilton Hotel Hangzhou East

    At A Glance

    DoubleTree by Hilton Hotel Hangzhou East is in the heart of the Central Business District of Hangzhou Economic and Technological Development Area next to Metro Station Line 1, offering easy access to attractions. Corporate travelers appreciate the hotel’s proximity to Xiasha Industrial District and Hangzhou Xiaoshan International Airport (HGH). The hotel also features the Signature Ballroom, flexible meeting rooms, a business center and WiFi access.

    Make yourself comfortable in a guest room or suite with modern amenities including WiFi, a 42-inch LED TV and a marble bathroom with a separate tub and shower. Upgrade to an executive room for Executive Lounge access and complimentary continental breakfast, snacks and evening cocktails.

    With a range of stylish spaces, this hotel in Hangzhou is the perfect venue for meetings, events and celebrations with up to 1,500 guests. Let our professional team take care of the details, ensuring your event is a success. Hire the latest A/V equipment and catch up with work at the 24-hour business center.

    From gourmet coffee and tempting cocktails to Western favorites, 24-hour room service and Hangzhou specialties, there is a dining option to suit every occasion and palate at DoubleTree by Hilton Hotel Hangzhou East.

    Relax and stay fit suing the recreational facilities at our Hangzhou hotel. Take a dip in the heated indoor pool, work out at the 24-hour fitness center or unwind in the sauna, steam room, or whirlpool. Challenge colleagues to a game of billiards or cards in our games rooms.

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