Conference and Banqueting Operations Supervisor
DoubleTree by Hilton Hotel London - Tower of London
7 Pepys Street
London,
England
EC3N 4AF
United Kingdom
Full-Time
Description
WELCOME TO A WORLD OF OPPORTUNITIESAT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
- Yearly Salary of £26,000
- Smart uniform provided
- Free and healthymeals when on duty
- Grow your Career
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
A Conference and Banquet Operations Supervisor is responsible for supervising Conference and Banqueting operations to deliver an excellent Guest and Member experience while assisting with meeting department targets.
What will I be doing?
- Supervise Conference and Banqueting operations
- Communicate and delegate in line with daily function sheets
- Able to work in all areas of Conference and Banqueting including Bar, Restaurant, and Room Service
- Welcome guests in a polite and friendly manner
- Follow cash handling procedures
- Manage guest queries in a timely and efficient manner
- Ensure cleanliness of work areas
- Plan, organise and control the daily operations
- Ensure compliance of brand standards
- Represent needs of the team
- Assist Food and Beverage with achieving financial targets
- Assist Conference and Banquet Manager with training and developing the team
- Assist with annual and mid-year appraisals with team members under your responsibility
What are we looking for?
- Previous Conference and Banquet experience
- Committed to delivering high levels of customer service
- Positive attitude
- Good communication skills
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Experience in the hotel industry
- Experience in supervising and/or delegation
- Willingness to develop team members and self
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
DoubleTree by Hilton Hotel London - Tower of London
At A Glance
Check into DoubleTree by Hilton Hotel London - Tower of London and experience a stress-free stay with a warm service, contemporary comfort and latest technology. Situated in the heart of the City of London, this hotel puts you in easy reach of one of the world’s financial hubs and most iconic tourist destinations, with Tower of London and Tower Bridge being our very close neighbours, located just minutes from our front door.
Discover Europe’s tallest green wall when you enter the lobby and count on a warm welcome with a signature DoubleTree Chocolate Chip Cookie. Enjoy great views over historic City of London and the River Thames through floor-to-ceiling windows of this modern building. Executive rooms and suites offer complimentary breakfast, afternoon drinks and snacks in the Executive Lounge, plus 55-inch TVs.
Unwind with a workout in the 24-hour fitness center and grab a healthy bite from Gourmet to Go lobby bar. Indulge in a hearty breakfast at City Café restaurant and choose from our extensive hot and cold buffet made with fresh seasonal produce. Relax with friends over a drink in the rooftop SkyLounge as you gaze over the London skyline. Arrive early to ensure a seat at this popular lounge, our outdoor terraces are open as weather permits.
With underground parking facilities, ten flexible function spaces and a dedicated events team, DoubleTree by Hilton Hotel London - Tower of London is a great city of London meeting venue.
