Photo of Wind Creek Chicago Southland, East Hazel Crest, IL

Benefits Specialist

Wind Creek Chicago Southland

17300 S. Halsted
East Hazel Crest, IL 60429

Hotel Casino
Managed By Wind Creek Hospitality



Job Overview
The Benefits Specialist will answer incoming calls and communicate with employees regarding benefits, status of claims and policies. This individual will prepare and submit benefit billing monthly, enroll new employees for benefits after 90 days and maintain a comprehensive benefits file on all employees. This individual will report to and work closely with the Manager of Compensation and Benefits. Perform complex administrative duties following established procedures in group life, health, dental, 401K, and records maintenance.
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all.
Duties And Responsibilities
  • Administers all aspects of leave programs and policies in accordance with the applicable federal and state employment laws (FMLA, ADA, USERRA, etc.)
  • Coordinates and organizes all medical information and ensures that HIPAA and Employee Privacy guidelines are closely monitored and effectively executed
  • Maintains appropriate contact with all employees on leave to ensure all relevant completed medical documentation is submitted for timely review and coordinates all aspects of return to work
  • Excellent Customer Service skills
  • Must be focused on and interested in delivering high quality service to employees
  • Documents all calls and communicates employee needs to appropriate parties. Follows up and completes all work originating from employee phone calls, in-person, or on-line communication
  • Creates and maintains benefits file on every employee. Updates information as necessary or required from in-person requests and on-line request for changes/updates
  • Creates and prepares the reconciliation of health plan eligibility reports
  • Monitors and reviews performance agreements with all medical plan providers
  • Contacts carrier representatives to assist with the resolution of administrative problems and various questions or concerns
  • Maintains benefit-related manuals and materials
  • Updates the information on the employee intranet site to insure accuracy
  • Tracks activities of COBRA vendor to ensure notices are timely sent; track employee COBRA payments. Issue manual COBRA notices when necessary
  • Ensures the documentation/applications/certificate of health of medical, dental, vision and optional insurance products are accurate, complete and submitted to carrier
  • Delivers benefits information at New Hire Orientation on a weekly basis
  • Assist the Manager of Compensation and Benefits as requested or assigned
  • Other duties and responsibilities as assigned
Job Requirements: (please ensure you meet the listed requirements prior to applying)
  • High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
  • Bachelors Degree with two (2) years experience directly working with the administration of employee benefits and procedures such as health, life, dental and 401K from a mid-size company required
    • OR an Associates Degree with four (4) years experience directly working with the administration of employee benefits and procedures such as health, life, dental and 401K from a mid-size company required
  • Outstanding verbal and written skills required
  • Experience setting-up, inputting, maintaining, and adjusting information in Microsoft Dynamics GP (a Skills test may be required) preferred
  • Proficiency with setting up data bases and conducting trend analysis is strongly preferred
  • Experience and ability with setting-up Excel workbooks, spreadsheets, reports, knowledge of Word Windows required (Skills test may be required)
  • Willing to work odd and irregular hours including nights, weekends, and holidays
  • Willing to travel and participate in training as recommended or required
  • Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
Posted May 22, 2024

Wind Creek Chicago Southland


Leading the industry as one of the fastest-growing casino resort brands, Wind Creek Hospitality has multiple properties located throughout the United States and the Caribbean—including Wind Creek Chicago Southland (slated to open in Fall 2024!).

Wind Creek Chicago Southland will be an entertainment enthusiast’s dream destination—providing Guests with world-class gaming experiences, an onsite hotel, dining, bars, an event facility, and more. With so much to do on property, there’s a wide array of departments to choose from.

We strive to not only provide a first-class experience to our Guests, but also to our Team Members. Wind Creek is a Purpose driven company and as such, we aspire to make a positive impact in the lives of people—including our Guests, our Community and most importantly, our Team Members.

Gambling Problem? Call 1-800-GAMBLER.

Privacy Policy

If you need reasonable accommodation to complete the online application, please contact the Employment Center at 708-787-8877 ext. 3984.

Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation.

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