Slot Performance Manager

Job Overview

• Manages the preparation of staffing schedules for Game Performance personnel that will assure guest service needs and labor budgets are met
• Manages and aides in troubleshooting and repair of gaming machines and gaming related equipment
• Has primary responsibility to ensure that all gaming software on games and gaming servers is current and approved for the casino. Has primary responsibility to ensure that the gaming machines and gaming servers are not operating with revoked or superseded software
• Plans and executes the removal, moves, installations and/or upgrades gaming machines and gaming related equipment as needed
• Keeps an on-hand inventory of parts and tools necessary for the efficient repair and gaming machines at all times
• Ensures that inventory tracking of regulatory significant parts is accurate and current
• Monitors and tracks gaming machine malfunctions and outages, the cause of the problems and the parts involved to repair gaming machines and gaming related equipment
• Schedules, tracks and records testing for card reader accuracy, touch screen calibration accuracy and point accumulation totals to provide Wind Creek guests with a smooth gaming experience
• Interprets the analytics available through the Game Science team to improve gaming service scores, game device uptime, revenues and to improve profit levels by optimizing the use of lease games most efficiently
• Ensures that the number of games out of service is less than 10 games per day, excluding games scheduled for upgrades, moves, or removals
• Ensures daily machine variance reports (specifically, the High Net Loss Report) are reviewed, causes investigated, issues corrected and documented and its explanations are documented
• Reviews daily and monthly systems & financial reports and investigates unusual game statistical fluctuations including unusual actual versus theoretical variations in coin in, win percentages, and drop; Provides written reports to management that explains the fluctuation
• Maintains excellent relationships with vendors and remains informed of game and related product performance
• Develops, manages and administers gaming technical training on bill acceptors, monitors, card readers and other machine components
• Ensures Game Technology Administrator adheres to proper naming conventions when making additions or modifications to slot databases describing gaming machine attributes
• Ensures compliance with all applicable laws, policies, and procedures regulating gaming principals including federal, and applicable state law requirements, MICS, Illinois Gaming Board, Technical Standards, policies and procedures as warranted
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
• Other duties & responsibilities as assigned

• High School diploma or GED required
• Bachelors Degree in Related Field AND two (2) years Slots Supervisory experience required

• OR Four (4) years experience in a Slot Management position required
• OR Three (3) years experience in a Slot Supervisory position with Wind Creek Hospitality required

• Five (5) years of experience working with a minimum of 1,000 electronic gaming devices involving technical repairs, machine analysis and slot performance required, Experience with class II, III devices or equivalent electronic device designation is preferred
• One (1) year of experience in optimizing floor layouts and game mix required
• One (1) year of experience interacting with outside vendors involving game conversions, new products, upgrades and project scheduling required
• Demonstrated experience and knowledge with electronic and mechanical troubleshooting methods and techniques required
• Demonstrated employee management skills in all aspects of Class II, III or equivalent electronic device designation, gaming performance operations with proven ability to develop and inspire the capabilities of employees required
• Demonstrated high level of maturity with leadership qualities and employee supervision capabilities.
• Proven ability to communicate effectively both verbally and in writing
• Willing and able to travel and participate in training as recommended or required
• Able to lift and/or move up to 100 pounds with support
• Willing and able to work odd and irregular hours including holidays, promotions and weekends
• Must have and maintain valid state-issued operator drivers license
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position.
• Willing and able to work in a smoke/secondary smoke environment