Training & Development Specialist

Description

• Assists with the development and implementation of enterprise brand training programs at all WCHGA locations
• Works flexible hours; evenings and week-ends as requested or required
• Coordinates training schedule for enterprise brand training programs. Identifies employee groups for supervisor/management training
• Facilitates New Hire Orientation (NHO) bi-weekly or as needed. May be requested to conduct NHO in the evenings or on week-ends for Wind Creek Hospitality property expansions
• Cross trains other Training Specialists
• Assists Training Director with identification of organizational issues and needs and appraises opportunities for development or improvement utilizing training
• Evaluates and measures the effectiveness of training programs. Ensures alignment with business strategy and objectives; make recommendations for change
• Partners with Training Director to develop training aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and scripted role- play scenarios
• Partners with Training Director to conduct training needs analysis
• Assists Training Supervisor with curriculum revisions and methods to improve effectiveness
• Establishes training codes and maintains training history in Great Plains for all employees
• Other duties & responsibilities as assigned

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Bachelors Degree with two (2) years of direct classroom training experience required
• OR an Associates Degree with four (4) years of direct classroom training experience required
• Ability to work independently- required
• Excellent public speaking skills- required
• Excellent Word, Excel, PowerPoint and Outlook skills required; an average score of 70% or higher on the skills test- required
• Ability to manage multiple projects simultaneously- required
• Excellent communication skills both written and verbal- required
• Experience with designing and implementing training programs preferred (will be asked for work samples)
• Excellent platform skills delivering classroom training such as New Hire Orientation, On- the -Job Skills Training and Customer Service training. (will be asked to present training module as part of interview process)
• Proven ability to work cross-functionally with all levels of employees and management
• Knowledge and experience of current training and development methodologies, including principles of adult learning, and assessment techniques
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training at multiple locations as needed
• Must have a valid and current State Drivers License and an insurable driving record for purposes of driving company vehicles as required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

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