5060 West Alabama
Houston,
TX
77056
Full-Time
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
With completely enhanced accommodations and exceptional amenities, The Westin Galleria Houston is a memorable hotel destination for business or leisure travel. Our AAA Four-Diamond hotel offers a direct connection to The Galleria, Houston's iconic shopping and entertainment area. Refresh and rejuvenate in stylishly transformed rooms and suites, which feature our famed Heavenly® Beds, over sized flat-screen TVs and other thoughtful touches. The Daily Grill restaurant serves flavorful American cuisine in an inviting ambiance. Those hosting a business meeting or social event in Houston will appreciate our flexible venue spaces and expert planning assistance; we have experience organizing gatherings of every size and style. When it's time to explore, you'll find our hotel perfectly placed; in addition to being steps from The Galleria, we offer easy access to NRG Stadium, Rice University and other attractions.