Systems Support Specialist

Description

• Installs, configures and maintains property IT applications (including all software and network components, whether physical, virtual, logical or cloud-based)
• Works as liaison to effectively communicate and resolve end user application issues between WCH IT staff
• Troubleshoots, resolves and documents IT problems as reported by users, detected by monitoring, or assigned by management, in a professional and courteous manner
• Establishes and administers physical, network, domain and application security in accordance with departmental policy and directives
• Possesses and applies a thorough working knowledge of multiple operating systems, IT systems architecture, client/server technology, virtual environments, common personal computer application software, and various PC peripherals
• Maintains an awareness of current industry developments in technologies applicable to WCHs IT infrastructure
• Reviews system capabilities, workflow and scheduling limitations to determine if the requested functionality is possible within the existing application
• Confers with personnel to analyze current operational procedures, identify problems and learn specific input and output requirements such as forms of data output, how data is to be summarized and formats for reporting
• Effectively communicates with staff at all levels, verbally and in writing, producing high-quality and well-crafted technical documentation, contributes in meetings and offers IT policy and procedure improvements, as well as business process improvement suggestions
• Works with minimal supervision, bringing projects and tasks to completion with a high degree of quality and attention to detail, and research problems effectively using all available resources
• Ensures that the physical condition of the premises is maintained in a safe and healthy manner and that all IT equipment and systems are managed, installed and maintained to the high standards of the IT Department
• Maintains the utmost confidentiality and integrity of users information and data and systems
• Efficiently works with 3rd party vendors and external groups for project, support and troubleshooting purposes, properly documenting work, time and communications
• Other duties and responsibilities as assigned

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Associates Degree in Computer Science or related field- required
• OR Three (3) years related field and/or equivalent combination of education and verifiable related employment experience- required
• Three (3) years of experience in advanced computer technology support with one (1) of the three (3) years in the field of Server Based Gaming. Equivalent technical training, professional certification and experience will be considered.
• Network + Certification or equivalent- required
• Demonstrated advanced level technical skills in all platforms- required
• MCITP/MCSA Enterprise Administrator; A+ Certification; VOIP Experience; VMware Experience- preferred
• Experience with casino applications, i.e. Scientific Games SDS, Micros, Opera, and CMP- preferred
• Excellent technical communication skills and proven expertise in dealing with user problems and vendor relationships
• Extremely knowledgeable of the Minimum Internal Control Standards and Fiscal Policies and Procedures
• Ability to adequately and successfully perform all aspects of this position
• Must possess a high level of maturity with leadership qualities
• Demonstrated ability to communicate effectively both verbally and in writing
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a valid and current State Drivers License and an insurable driving record for purposes of driving company vehicles as required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position