690 Boul René Lévesque Est
Québec,
QC
G1R 5A8
Canada
Full-Time
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Notification to Applicants: Delta Hotels Quebec takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
Discover downtown from our hotel near Old Québec City
Explore Canada's oldest city from the comfort of Delta Hotels Québec. Our contemporary Québec City family hotel is a short walk to Old Québec (Vieux-Québec) where historic monuments still stand. Visit Battlefields Park, Civilisation Museum and National Museum of Fine Arts along with local crêperies and wine bars. Our city centre location also places you next door to Québec City Convention Centre and the business district. During your stay, sit down to flavourful meals at our newly renovated Le Bistro, get active at our fitness centre and swim all year round at our outdoor heated pool. Host any event, from small gatherings to 600-person galas, at our 14 light-filled venues. Whatever brings you to Québec, spend your trip in a spacious room or suite filled with modern décor, soft beds, a mini-fridge, free Wi-Fi and a flat-screen TV with premium cable. Delta Hotels Québec welcomes business travelers and groups to our warm haven in La Belle Province.