Photo of Home2 Suites by Hilton Jacksonville Airport, Jacksonville, FL

Front Desk Agent

Home2 Suites by Hilton Jacksonville Airport

13475 Ranch Road
Jacksonville, FL 32218

106 Room All Suite
Managed By Hospitality Ventures Management Group
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Join Our Team as a Front Desk Superstar!

Compensation: $14.50, Full-Time

Who this job will appeal to

A team player with a great with a smile and who absolutely LOVES people!

Our Associates Love

  • Amazing opportunities for career advancement across HVMG
  • Flexible full-time and part-time schedules
  • Up to 40% earned wages paid BEFORE payday with PayActive
  • Paid Time Off (PTO) and Paid Holidays
  • Full Healthcare Benefits (including medical, dental, and vision coverage)
  • 401k Retirement Plan with a guaranteed 4% match and no vesting
  • Hotel and Food and Beverage Discounts and Perks

What you will be doing

You will help to create a an Excellent  and memorable stay for our guests by; Welcoming and serving each guest with exceptional service either in person or by phone and ensuring that guests are checked in and out in a friendly and timely manner.

Essential Functions

  • Welcome guests with a positive, friendly smile upon their arrival and assign rooms
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform guests about payment methods and verify credit card data
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to  complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees
  • Upsell additional facilities and services, when appropriate

Job Knowledge/Skills and Abilities

  • Elite customer service attitude and phone etiquette
  • Excellent communication and organizational skills
  • Basic reading, writing and math skills 

Education & Experience

  • High school diploma or general education degree (GED); or equivalent combination of education and experience.
  • MUST be able to work both AM (7a-3p) and  PM (3p-11p) shifts, open to weekends
  • Minimum of 1 year customer service experience; hotel preferred, but not required
  • Ability to stand for long periods of time
  • Occasionally required to walk, sit, and reach with hands and arms. Frequently lift and/or move up to 20 pounds

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability. 

Posted March 21, 2024

Home2 Suites by Hilton Jacksonville Airport

Our Hotel

Our hotel makes traveling easy for leisure and business travelers alike, offering comfortable accommodations for our guests (and their pets, too). Located six minutes from Jacksonville International Airport, the hotel has quick access to I-95. As an associate, you will appreciate the exciting pace, involved team, and excellent benefits.

Our Guests Love

Number of Rooms: 106
Event Space Square Footage: 896
Dining: Complimentary breakfast
Amenities: Free on-site parking, business center, outdoor pool, fitness center, airport shuttle, pet-friendly
Points of Interest: Jacksonville International Airport and River City Marketplace

Our Associates Love

  • Amazing opportunities for career advancement across HVMG
  • Flexible full-time and part-time schedules
  • Up to 40% earned wages paid BEFORE payday with PayActive
  • Paid Time Off (PTO) and Paid Holidays
  • Full Healthcare Benefits (including medical, dental, and vision coverage)
  • 401k Retirement Plan with a guaranteed 4% match and no vesting
  • Hotel and Food & Beverage Discounts and Perks

Careers at HVMG

HVMG is a successful and experienced hotel management company. Over the 20 years since our founding, we've worked with more than 100 hotels in 23 states, from premium branded properties to independent boutiques and resorts.

We are consistently listed among the top management companies in the hotel business, have won multiple Top Workplace awards, and most importantly, are obsessed with putting our associates first.

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."

We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

HVMG participates in the E-Verify program in certain locations, as required by law.

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