Operations Manager

Description

The Operations Manager will oversee the overall operations of the hotel, with a focus on the Front Desk while working with the Engineering and Housekeeping team. This position will serve as the Manager on Duty in the absence of the General Manager.  

Position reports directly to the General Manager.

Operations Manager will ensure schedules are prepared and planned in advanced in accordance with business needs and will also handle customer service and complaints as well.

Position is responsible for hiring, training of all Front Office staff.  

ESSENTIAL JOB FUNCTIONS:

• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Provide clear direction in assigning and instructing all staff with details of work.
• Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.
• Manage finances of operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget. Establish and maintain adequate supplies for efficient operation of department.