Retail Supervisor

The Opportunity 

Delaware North Travel and Hospitality is hiring a full-time Retail Supervisor to join our team at Buffalo Airport in Buffalo, New York. Our ideal candidate is experienced in retail operations, managing and leading a team, and delivering excellent guest service.

Pay

$18.00 - $21.00 / hourInformation on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits 

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program 
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Responsibilities 

• Supervises retail associates; completes store/warehouse operational needs by assigning employees and following up on work results.
• Trains associates and works to maintain retail standards, policies, and procedures
• Opens and closes retail locations as directed by management.
• Assists retail management with the daily cash procedures and operations.
• Monitors store floor, assist with guests' needs and requests.
• Regularly evaluates, creates, and maintains professional visual displays; provides direction to retail associates regarding store merchandising and displays.
• Ensures integrity of physical inventory and par levels.
• Maintains cleanliness and safety standards throughout the retail shops.
• Performs duties as assigned.

Qualifications 

• Minimum one-year supervisory experience in customer service and/or retail environment preferred.
• Previous cash handling experience required.
• Previous experience working with point of sale (POS) system required.
• High school diploma or GED required.
• Strong verbal and written communication skills – ability to communicate with staff and prepare written reports
• Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead.   
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Ability to work independently and as a team member
• Basic math skills; ability to accurately handle money and count change.

Physical Requirements 

• Ability to lift and carry up to 50 pounds.
• Constant standing, lifting, climbing stairs, and repetitive motions.
• Bending, reaching, climbing on ladders.

Shift Details 

Evening shiftDay shiftSplit shiftWeekendsHolidays

Who We Are 

Delaware North operates concessions, clubs, and suites for the NHL's Buffalo Sabres at KeyBank Center and has been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites, and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.