Guest Service Agent

Purpose and Performance Goals:  The purpose of this job is to perform the duties of Front Desk Agent in accordance with company standards for satisfactory performance.

Essential Job Description:  Accommodates guests of the hotel by performing the following duties.  Essential duties and responsibilities of this position include the following (other duties may be assigned): 

• Greets, registers, and assigns rooms to guests following established check-in/check-out procedures.
• Completes AM and/or PM checklists to include bucket checks, credit reports, and discrepancy room reports, due outs, blocking/pre C registration, shift closing and turndown.
• Issues room keys and follows room key procedures.
• Answers inquiries pertaining to hotel services; registration of guests, shopping, dining, entertainment, and travel directions.
• Computes bills, collects payment, and makes change for guests.
• Makes and confirms reservations.
• Posts charges such as room, food, liquor, or telephone to ledger.
• Makes restaurant, transportation, or entertainment reservation and arranges for tours.
• Maintains knowledge of various room types and rates.
• You must be detail-oriented and able to work in a fast pace work environment with minimal supervision.

Education and/or Experience:  

• Prior Customer Service Experience  
• High School Diploma/GED 

KNOWLEDGE, SKILLS AND ABILITIES

• Basic computer skills  
• Ability to communicate effectively verbally and in writing  
• Ability to exceed expectations of guests and team members  
• Excellent time management skills  

Benefits:

• Great benefits are available after 90 days including health, vision, dental and 401K!