Photo of Renaissance Boston Waterfront Hotel, Boston, MA

Rooms Controller

Renaissance Boston Waterfront Hotel

606 Congress Street
Boston, MA 02210

471 Room Hotel
Managed By Marriott International


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Job Category

Rooms & Guest Services Operations


Renaissance Boston Waterfront Hotel, 606 Congress Street, Boston, Massachusetts, United States VIEW ON MAP



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Position Type


Position Summary

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


Education:                              High school diploma or G.E.D. equivalent.

Related Work Experience:      Less than 1-year related work experience.

Supervisory Experience:         No supervisory experience.

License or Certification:          None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International.


where you can do your best work,​


 your purpose, 


 to an amazing global​ team, and 


 the best version of you.
Posted March 28, 2024

Renaissance Boston Waterfront Hotel

Premier Waterfront Hotel In Boston's Vibrant Seaport

Renaissance Boston Waterfront Hotel invites guests to relax amidst well-appointed accommodations, modern hotel amenities and a scenic waterfront location in Boston’s Seaport. Visit Capiz Lounge, our bar and lounge in the Seaport District, for craft cocktails and light bites. Recharge with a swim in our indoor pool or work out in our hotel's well-equipped fitness center. After an eventful day exploring Boston, relax in your hotel room or suite, which features a marble bathroom, plush pillowtop mattress and sweeping views of the Boston waterfront. Enjoy easy access to Logan Airport and the Boston Convention and Exhibition Center from our Seaport District hotel and access many top attractions in Boston, MA, via water taxi transport. We also offer more than 20,000 square feet of meeting and event space in Boston, making our boutique hotel the perfect destination for conferences, weddings and social events. Chart your own course at Renaissance Boston Waterfront Hotel.