Senior Analyst, Hilton Honors Acquisitions

Description

***This role is based at one of our corporate offices in McLean, VA, or Dallas, TX***

This is your chance to be part of a Marketing team that attracts customers to Hilton through storytelling, top-rated rewards, and unique customer experiences and partnerships. As a Senior Analyst, Customer Acquisitions, you will work onsite in McLean or Dallas, and report to the Senior Manager, assuming responsibilities for delivering performance data and reporting to help support strategic decisions that enable Hilton Honors enrollment performance.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. Hilton’s leadership development framework focuses on developing skills and business insight through a range of programs and approaches to meet varying learning needs and preferences.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

Requirements

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Extract and analyze enrollment data to present relevant insights and information to main partners and maintain ongoing tracking towards enterprise enrollment goals.
• Support annual forecast development and global target-setting process, from recommendation development through roll-out and ongoing performance tracking.
• Maintain loyalty industry analysis focused on acquisition methods to ensure Hilton is applying standard methodologies to acquisition activities.

How you will collaborate with others:

• Partner with Hilton Analytics to manage enrollment reporting activities, including creation and distribution of reports to internal partners.
• Collaborate with Regional, Channel, and Enterprise partners through reporting and insights.
• Promote implementation of strategic customer acquisition programs to grow global membership in the Hilton Honors loyalty platform across internal and external channels.

What projects you will take ownership of:

• Measure Hilton Honors enrollment performance through maintenance of weekly, monthly, and quarterly performance read-outs to partners.
• Develop insights narratives to enable storytelling with data, shaped to each audience level.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Three (3) years of professional work experience.
• Two (2) years supporting or reporting on analytic teams.
• Advanced experience with Microsoft Excel, performing complex functions.
• Ability to work 3 days per week in McLean, VA or Addison, TX office.

It would be useful if you have:

• BA/BS/ Bachelor's degree
• Experience working in Loyalty or Hospitality
• Experience working within reporting tools: MicroStrategy, Adobe Analytics, SQL

WHAT IT IS LIKE WORKING FOR HILTON

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.