Photo of The Ritz-Carlton, San Juan, Carolina, PR

Area General Manager

The Ritz-Carlton, San Juan

Avenida Los Gobernadores
Carolina, PR 00979

Hotel
Managed By Marriott International
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Full-Time

Job Number

24050661

Job Category

Property Leadership

Location

The Ritz-Carlton San Juan, 6961 Avenue of the Governors, Carolina, Puerto Rico, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

Y

Position Type

Management

Fluency in Spanish and English is required.

Job Summary

Functions as the primary strategic business leader of a full-service property and responsible for the leadership and management of properties within a designated region. As General Manager of the property, responsible for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and ownership. Leads the leadership team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. In addition, the General Manager builds relationships with key customers through personal involvement in the sales process. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Position serves as the principal interface with property ownership and establishes relationship as a business partnership. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. Responsible for the overall performance of managed properties within a region and oversees all activities associated with the pre-opening processes for new build units. Works in close partnership with the General Managers of each unit and provides leadership, resources and influence for the overall performance of the properties. In addition, the position is responsible for sales and revenue generation for all units within the region.

Candidate Profile 

Education And Experience
  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area.

    OR

  • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area.

    Core Work Activities

    Leading Operations And Department Teams

  • Sets goals and expectations for direct reports using the performance review process.
  • Identifies leadership management on the property.
  • Inspires and motivates team to achieve operational excellence.
  • Creates a synergistic leadership team and business environment that consistently delivers positive results and continuously strives to improve these results.

    Managing And Sustain Sales And Marketing Strategy

  • Develops deployment strategies to market property in order to continue to grow market share.
  • Supports the sales strategy by encouraging leadership team to develop effective revenue management strategies.
  • Ensures focus is on proactive selling as well as reactive selling.
  • Reviews the STAR report, competitive shopping reports and using other resources to maintain an awareness of the property’s market position.

    Managing Responsibilities With Property Stakeholders

  • Assists with building and maintaining the owner relationship as a business partnership while maintaining the General Manager’s position as the point person for the owner.
  • Manages an effective balance between the owner's interests and Marriott International's interests.
  • Understands the owners' perspective and ROI expectations.

    Managing Profitability

  • Identifies key drivers of business success and keeping the team focused on the critical few to achieve results.
  • Reviews sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the property in the market.
  • Champions change in order to insure property is profitable.

    Maintaining Revenue Management Goals

  • Supports the property General Manager(s) in executing the sales and revenue management activities to maximize performance.
  • Ensures above property sales and revenue engines are leveraged to drive RevPAR improvement year over year.
  • Oversees the alignment of revenue strategies amongst the area properties.
  • Ensures capital expenditure funds are being used to address the priorities outlined in the brand business strategy.

    Managing Property Operations

  • Holds staff accountable for successful performance.
  • Utilizes an “open door” policy.
  • Communicates a clear and consistent message regarding property goals to produce desired results.
  • Fosters associate commitment to providing excellent service.

    Managing And Conducting Human Resources Activities

  • Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
  • Hires executive committee team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
  • Creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities.

    • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



    At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.


    Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.


    Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.


    In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.

    Be

    where you can do your best work,

    Begin

    your purpose,

    Belong

    to an amazing global team, and

    Become

    the best version of you.
    Posted March 28, 2024

    The Ritz-Carlton, San Juan

    Explore our Puerto Rico luxury hotel’s world-class amenities and discover a breathtaking Caribbean nation that’s steeped in history and surrounded by the warm waters of the Atlantic Ocean. Located on eight acres of pristine beachfront property in Isla Verde, The Ritz-Carlton, San Juan provides guests with an unforgettable escape. Whether spending the afternoon walking the quaint cobblestone streets of Old San Juan or shopping high-end boutiques on Ashford Street in Condado, Puerto Rico eloquently combines the old and new.To tour our luxury hotel in Puerto Rico, please view the Photo Gallery. The Ritz-Carlton, San Juan is a Tier 3 property in The Ritz-Carlton Rewards.

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