Diamond Club Manager

Description

The Diamond Club (Food and Beverage Loyalty Program) Manager is responsible for managing the Diamond Club sales and DC Elite (Health Club Membership), daily operation and, driving customer relations and members spends to our hotels outlets while monitoring local competition, negotiating corporate deals, implementing marketing efforts, and ensure membership renewals.

What will I be doing?

Reporting to the Commercial Director as the Diamond Club (DC) manager, you are responsible for meeting all sales targets for DC. The DC Manager will also be required to monitor local competition, negotiate corporate deals, and implement marketing efforts. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Meet and exceed the agreed sales targets for the Diamond Club set with the Commercial Director
• Manage and drive sales team to ensure high levels of renewals and new sales to achive monthly revenue targets
• Generate new business in line with Diamond Club strategy by analyzing local market trends and develop new business leads, Monitor local competitor activity and identify potential business opportunities
• Develop customer membership within the local area to drive business
• Negotiate packages with corporate clients
• Develop and implement local marketing efforts including the usage of social media
• Continually review DC offering to ensure competitive and drives sales
• Liaise with all departments to ensure DC members are recognized and discounts and vouchers are easy to use.
• Work with the Food and Beverage team to develop member events throughout the year
• Manage Sales database, lead source data and CRM data.
• Respond to audits to ensure continual improvement is achieved
• Manage monthly sales incentives and report to finance and Commercial Director
• Deal with DC guests for both positive and negative feedback.

Requirements

What are we looking for?

A Club Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude
• Good communication skills in English and high level Japanese
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own
• Previous experience in a loyalty club environment with the ability to close a sale

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of hospitality industry
• Knowledge of food and beverage industry
• Passion for sales and target driven

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!