909 North Michigan Avenue
Chicago,
IL
60611
Full-Time
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Rise and rejuvenate your body and mind at our Chicago Gold Coast hotel on Michigan Avenue and Body Rituals Boutique Spa. Located within walking distance of Oak Street Beach, luxury fashion at 900 North Michigan Shops, the breathtaking 360 Chicago Observation Deck, and all of Chicago's most famous attractions, The Westin Michigan Avenue Chicago hotel offers pet-friendly hotel rooms and spacious suites featuring sweeping lake views, a renowned Heavenly® Bed and relaxing bath amenities. Maintain your routine with our WestinWORKOUT® Fitness Studio, featuring Peloton bikes, or our Run Concierge. Work well in more than 37,000 sq. ft. of well-appointed downtown Chicago meeting rooms and event space. Plan thoughtful weddings and celebrations with expert guidance and custom catering in our downtown Chicago wedding venues boasting natural light and stunning city-views. Nourish yourself, eat and drink well with meals that are delicious and nutritious at 909 North or Café a la Cart our restaurants on Michigan Avenue.