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Assistant Event Manager

Conrad Los Angeles

100 South Grand Ave.
Los Angeles, CA 90012

305 Room Hotel
Managed By Hilton
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Full-Time

Description

Be a part of the newest luxury hotel in downtown LA, Conrad Los Angeles! As part of the highly anticipated billion-dollar project, The Grand LA, this will be the 7th Conrad Hotel in the U.S. and the 1st in California.

Located in the most exciting state-of-the-art development in DTLA, this luxurious 28-story hotel has over 300 rooms, a spa, 16,000 square foot rooftop with a pool deck, 12,000 square feet of event space, and 4 food and beverage outlets. This includes a signature restaurant, outdoor restaurant, lobby bar, and in-room diningall in partnership with Chef Jose Andres' award-wining restaurant group, JoseAndresFoodGroup.

The Grand LA combines lifestyle, arts, and culture to provide a truly unique experience in Los Angeles. It is at the epicenter of downtown LA’s cultural corridor across from the Walt Disney Concert Hall with two towers, a 45-story residential and 28-story hotel, and more than 176,000 square feet of retail space anchored by chef-driven restaurants and a collection of shops, entertainment, and hospitality.

Want to get an inside look? Take a virtual tour.

What will I be Doing?

As an Assistant Event Service Manager, you will be responsible for event execution between the hotel and the customer during the meeting or event. Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of the business for future dates. Maximizes revenues through effective up-selling of products and services. Serve as the event planner primary contact during event on property and is responsible for his/her experience.

ESSENTIAL FUNCTIONS:

  • Provide direction and supervision to affected departments and team members during the execution of

    meeting and/or event.

  • Directly serve on site group and catering customers in a proactive manner.
  • To organize, plan and prioritize your duties by developing plans and goals.
  • Timely communication to internal and external clients via telephone, email, written documents or in person.
  • Demonstrate knowledge of job systems, products, booking systems, and processes.
  • Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
  • Selling and influencing both internal and external clients.
  • Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
  • Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
  • Participate in customer site inspections and assist with the sales process as necessary.
  • Other duties as necessary based on business needs
  • Regular attendance
  • Organize and attend pre-con and post-con meetings
  • Participate in weekly Resume and BEO’s meetings to review groups.
  • Review final bills to ensure a seamless billing process.
  • EXPERIENCE

    Requires a minimum of two years of experience in guest contact areas of the hospitality industry.  Hotel experience preferred. Previous experience in sales, catering or event planning preferred.

    Requirements

    What are we looking for?

    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

    • Hospitality - We're passionate about delivering exceptional guest experiences.
    • Integrity - We do the right thing, all the time.
    • Leadership - We're leaders in our industry and in our communities.
    • Teamwork - We're team players in everything we do.
    • Ownership - We're the owners of our actions and decisions.
    • Now - We operate with a sense of urgency and discipline

    In addition, we look for the demonstration of the following key attributes:

    • Quality
    • Productivity
    • Dependability
    • Customer Focus
    • Adaptability

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

    The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

    • Access to your pay when you need it through DailyPay
    • Medical Insurance Coverage – for you and your family
    • Mental Health Resources
    • Best-in-Class Paid Time Off (PTO)  
    • Go Hilton travel discount program 
    • Supportive parental leave
    • Matching 401(k)
    • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
    • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
    • Career growth and development 
    • Team Member Resource Groups
    • Recognition and rewards programs

    *Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

    The annual salary range for this role is $67,000 - $70,000 and is based on applicable and specialized experience and location.

    We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

    #LI-MD1

    Posted April 1, 2024

    Conrad Los Angeles

    LOCATION & TRANSPORTATION

    Arising from the new epicenter of Downtown LA’s illustrious Grand Avenue Arts Corridor, we are within walking distance of eight different entertainment and cultural venues including the Music Center, The Colburn School of Music, The Broad Museum and the Museum of Contemporary Art.

    This vibrant neighborhood is alive with activity from elevated shopping and dining venues to community gatherings and cultural performances.