Front Desk Agent

Job Description/Summary:

To assist our guests efficiently and courteously in all Front Office related functions, while projecting high standards of service and professional hospitality at all times.

ESSENTIAL JOB FUNCTIONS:

• Providing information to guests about resort policies, services and amenities. 

• Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.). 

• Selling rooms to “walk-in” customers. 

• Entering/changing reservation information on the computer system. 

• Posting charges to guest accounts. 

• Processing payments from guests. 

• Making necessary corrections to guest accounts. 

• Informing housekeeping department about room status/availability. 

• Listening for and responding to guest complaints. 

• Operating resort switchboard or PBX. 

• Cleaning the front desk area. 

• Maintaining daily logs. 

• Balancing shift work and cash drawers.

• Able to work all shifts, weekends and holidays.

Additional Responsibilities:

• Any other duties assigned by Supervisor

Technical Skills

• Computer & Software skill - proficient in OPERA Cloud, ALICE Hospitality Operations System preferred