3300 Southwest Twenty-seventh Avenue
Miami,
FL
33133
Full-Time
Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
The Ritz-Carlton Coconut Grove, Miami, brings to life the independent and artistic spirit of Miami’s original neighborhood through genuine hospitality with a bohemian flair. Our Coconut Grove luxury hotel is an urban retreat that provides access to a lively community brimming with activity and culture and the privacy and comfort of a boutique hideaway.
Perfectly Situated in the Heart of Coconut Grove
Miami might stimulate the mind for glitter and glamour, but it is the city’s Coconut Grove district that serves up its cultural soul. Art galleries, museums, boutiques and restaurants beckon visitors to this historic Florida neighborhood. The Ritz-Carlton Coconut Grove, Miami is also just minutes from first-class shopping and dining in Brickell, Miami, making our Florida hotel the ideal location for those looking for a vacation within a vacation.
Set within Miami’s prestigious and picturesque neighborhood of Coconut Grove, The Ritz-Carlton Miami, Coconut Grove invites guests to commemorate the holidays with a myriad of joyous events. Surrounded by the hotel's sparkling holiday décor, join us for Christmas and New Year's Eve Menus, and celebration at The Commodore.
Rooms & Suites
At one of the most luxurious hotels in the heart of Miami, Florida, guests can experience 115 guest rooms and suites, each with a private balcony and floor-to-ceiling windows.
Dinning
Dining at The Ritz-Carlton Coconut Grove, Miami celebrates the city's history and coastal influence. A beautiful garden restaurant showcases land-to-sea fare, steak, fresh seafood and a lavish brunch; tropical drinks are served poolside; and a classic cocktail bar reflects the city's art deco flair.
Events Venues
Find extensive event and pre-function space including a 3,200-square-foot garden courtyard and a 5,200-square-foot Ritz-Carlton Ballroom complete with manicured gardens and a pool.
Boutique Spa and Salon
Find inner tranquility with a customized spa experience. The Boutique Spa and Salon offers personalized treatments, massage, and complete salon services. A fitness center is available to hotel guests for total body tranquility and rejuvenation while traveling.