Guest Services Supervisor

At Vacation Myrtle Beach our vision is simple: To give our guests the most Exciting, Fun-Filled, and Enjoyable vacation experience ever. Our mission is more than just words – it is why we do what we do. Vacation Myrtle Beach delivers highly personalized service to our guests.  We are a leader in the Myrtle Beach area’s hospitality industry with an industry-leading call center, an innovative restaurant, owning 3 resorts and operating 11, and nearly 4,000 units in various Myrtle Beach hotels and resorts right on the ocean. Vacation Myrtle Beach consistently delivers exceptional resort service with the help of dedicated, caring, diverse employees, thus outperforming the competition. Every day is a chance to discover something new and influence the hospitality business.

Work Location: Ocean Creek Resort, 10600 N. Kingd Hwy, Myrtle Beach, SC 29572

How Will You Shine?

As a valued and successful Guest Services Supervisor, you will be required to:

• Monitor reservations made and house count 
• Monitor the status of guest accounts
• Update information in the computer systems as needed (i.e., post charges)
• Act as Manager-On-Duty when assigned 
• Answer all complaints and concerns that occur during shifts 
• Complete other duties as assigned by the supervisor including cross-training. 
• Verify all shift work and deposits 
• Assist in the training and development of new Front Desk Clerks
• Check guests in and out
• Call other resorts in the area for room status 
• Run reports and complete them, i.e., high balance, cash basis, etc. 
• Authorize credit cards and checks
• Report all unsafe conditions immediately  

How Will You Be Rewarded?

• Base pay
• Paid Time Off 
• Work today, get paid today with DailyPay
• Floating Holiday Pay 
• Medical, Dental, and Vision Insurance within 60 days
• Discounted hotel & resort Stays
• 401K Retirement Savings with company match up to 6%
• Monthly, quarterly, and yearly recognition programs
• Career advancement opportunities
• Training and continuing development in hospitality roles

Why Should You Choose VMB?

Hospitality is at the heart of all we do at Vacation Myrtle Beach. We “WOW” by exceeding expectations, we teach and learn through communication, we embrace and drive change, and we make it happen with passion and determination. We are a family committed to integrity, faith, and a vision for growth. Here, you’ll find a comprehensive family, that values diversity, and is built on a foundational respect for people worldwide.

We put people and relationships first, take an entrepreneurial approach to their work, and support colleagues in reaching their full professional potential.

We are an equal-opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.

Job Types: Full-time, Part-time, Seasonal

Pay: Depends on Experience

Supplemental pay types:

• Various Incentives 

Ability to commute/relocate:

• Myrtle Beach, SC 29572: Reliably commute or planning to relocate before starting work (Required)