Director, Garden Inn Support

Description

***This role is based at our corporate office in McLean, VA***

This is your chance to be part of an in-house Brand Performance Support team that delivers responsive and effective support to Hotel Leaders across over 7,000 hotels through close collaboration with many parts of the business! As a Director, Brand Performance Support Hilton Garden Inn (HGI), you will work with Hilton Commercial Performance teams, the Global Brand Organizations, and multiple Hilton Partners to provide resources that support hotel leaders for new openings, conversion ramp-up, performance delivery, and service optimization. On the BPS team reporting to Senior Director, Category Support Focused Service, you will manage the hotel support needs identified in partnership with the HGI Category and assigned Brand Leaders.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. Hilton’s leadership development framework focuses on developing skills and business insight through a range of programs and approaches to meet varying learning needs and preferences.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

Requirements

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Oversee the facilitation and coordination of hotel consultation efforts for identified hotels within the Brand and the necessary follow-up on agreed-upon action steps to be taken by the hotels.
• Deliver customized support across several subject matters for those hotels collaboratively identified as opportunity and high-priority hotels within the assigned Brand.
• Represent Brand Performance Support across the enterprise in projects, work groups, meetings, and initiatives related to the Brand.
• Real-time documentation of all support activities provided to hotels in Salesforce following established team business processes and protocols.
• Create professional presentations and communications for both internal and external audiences.

How you will collaborate with others:

• Partner with other BPS functional areas is critical to ensure that the HGI Brand fully leverages and maximizes the “BPS central support” components (i.e., Hotel Leader Support, Targeted Coaching Emails, BOOST Action Plans, etc.).  
• Manage communication between BPS and assigned Brand Leaders to provide overall hotel support status and gain consensus on support deployment for high-priority and opportunity hotels. 

What projects you will take ownership of:

• Be the HGI Brands BPS primary contact for supporting the designated hotels within your assigned Brand.
• Be the BPS representative at QA Committee Meetings and provide comprehensive status updates, including support offered, engagement with Brand Management Support, performance trends, and recommended next steps.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Seven (7) years of related professional experience
• Five (5) years of hotel and/or third-party hospitality management experience
• Three (3) years of management or supervisory experience
• Travel 35% of the time

It would be useful if you have:

• BA/BS Bachelor’s Degree
• Three (3) years of experience working with Hilton Brands
• Understanding of Salesforce, MicroStrategy, and Tableau
• Knowledge of the hotel development process, including financing, construction, design, and operations

WHAT IT IS LIKE WORKING FOR HILTON

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.