Guest Services Supervisor

Description

We are hiring a Guest Services Supervisor

We are hiring a Guest Services Supervisor. We are looking for leaders that have a passion to serve others! In this role you would be responsible for supervising the Front Desk and F&B team. This means you are at the hub of the hotel with the most interaction with our guests. As the guest services supervisor you are the one that brings these groups to a cohesive team, focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance to manager roles!

It’s our place to really shine so that the word of mouth will bring in additional business! To do this we have to have the right team in place where everyone is a team player focused on quality, service delivery, and timeliness.

The ideal candidate must have experience in a supervisory type position with knowledge of fosse, beverage cost and sequence of service. Micros experience a plus. Should possess hands on attitude with excellent communication and interpersonal skills.

Role Responsibilities:

Provide the highest quality of service to the customer at all times.

Check guests in and out efficiently and in a friendly manner.

Handle guest mail and messages per established procedures.

Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.

Take reservation requests efficiently.

Answer switchboard in accordance with standards of proper telephone etiquette.

Block rooms and handles special requests.

Monitor room availability and offer Front Desk Manager, Director of Operations and GM assistance in yield management and restrictions.

Handle safe deposits by guests per established procedures.

Keep lobby and desk area clean and presentable.

Have a thorough knowledge of emergency and security procedures

Completely direct the operational efforts and strategies of all kitchen outlets.

Supervises the entire kitchen staff. Provide supervisory guidance, aid and counsel for all kitchen and front desk associates.

Trains all associates in the kitchen how to perform their job duties to the best of their abilities, including proper seasoning, food production techniques, plate presentation, display work, cleaning and sanitation and all other areas that associates need to learn and grow in their position.

Assist in the following: Writing schedules, evaluating Associates, and direction of all personnel.

Keeps open verbal and written communication between the management and associates.

Writes and presents disciplinary action as needed.

Provides associates with the tools and equipment they need to do their jobs.

Takes immediate action on problems that are encountered in the front desk, kitchen or restaurant.

Participates in staff meetings, weekly BEO meetings with sales, food and beverage meetings, monthly kitchen inventory.

Ensures all food served is of high quality, properly prepared according to recipe and is expedited to all outlets in a smooth and efficient manner.

Passionate to help in all areas of food service and front desk operations and as needed in other areas of the hotel operation.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

$18/hour hourly pay

$100/month perfect attendance bonus

Qualifications

Food and Beverage