Lead Housekeeper

The Lead Housekeeper assists the Executive and Assistant Executive Housekeeper in the management of all duties of the housekeeping operation and cleanliness levels in all areas of the property.  Assisting the Executive Housekeeper with inter-department communications and staff scheduling, the Lead Housekeeper will promote an atmosphere that ensures customer and associate satisfaction. 

• Assists the Executive Housekeeper in the smooth and efficient running of the Housekeeping department, ensuring all policies and procedures are strictly adhered to.
• Ensures Room Attendants deliver exceptional guest service at all times
• Conducts regular inspections of rooms, ensuring that inspection program and standards of cleanliness is maintained at all times
• Assist with posting weekly work schedules, making sure that they reflect business needs and other key performance indicators
• Assists with inventory and purchasing of supplies, working closely with vendors to assure proper pricing, delivery and maintenance
• Assure all safety and security policies and procedures are followed
• Works closely with other departments in a supportive and flexible manner to ensure daily operation runs smoothly
• Ensures all daily arrival V.I.P. rooms, special request rooms and long stay guest rooms are prepared with the appropriate welcome and other amenities
• Ensure OSHA and ADA policies are adhered to

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• 1 year or more of progressive hotel Rooms experience preferred.
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service.
• Clear concise written and verbal communication skills in English.
• Experience in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills