Director of Revenue Management

Description

This Executive Committee position reports directly to the General Manager.  This role is principally responsible for predicting consumer demand, optimizing hotel inventory, and challenging all hotel revenue performance through commercial planning.  The position critically analyzes pricing decisions and their effects on occupancy, RevPAR and rooms profit goals in the short, mid, and long-term booking windows while influencing the hotel’s full commercial direction. This position is a key member of the commercial leadership team driving performance for all revenue streams, distribution channels and marketing activations. This leader cultivates a positive relationship based on trust and confidence with hotel leadership, owners, and asset management.

What will I be doing?

The primary responsibility is to strategically drive Commercial performance by communicating and influencing inside the hotel and above property. As the Director of Revenue Management, you should have strong analytical skills and experience resolving day-to-day tactical challenges while constantly thinking about strategic hotel opportunity. This position creates, challenges, and coordinates commercial strategies for all revenue streams within the hotel include but limited to; critical analysis on property wide decisions affecting pricing, occupancy, revenue goals and commercial planning. In this role you will conduct ongoing assessments of competitive sets and revenue management practices to understand demand and develop strategies. The position demands a very proactive relationship and regular communication with all hotel commercial leaders, Hilton regional team, company peers and ownership.

This position is also responsible for the following:

• Create hotel activation plans to overcome pace/position deficiencies with the goal of exceeding forecasts and beating the competition (Market share). Constant consideration and search for best demonstrated practices in the interest for maximum commercial impact.
• Effective evaluation of market demand by utilizing available data including proprietary and third-party data tools including but not limited to STR, Amadeus, GRO, PEAK etc.
• Build positive partnerships with commercial peers as well as other teams to ensure clarity in and connectivity to enterprise efforts.
• Ensure hotel forecasts reflect best possible outcomes by leveraging the latest macro and local trends.
• Provide leadership and mentorship as an Executive Committee Member to both challenge and grow a commercial culture inside the hotel to accentuate individual strengths of each department.
• Actively engaged in channel distribution and management through collaboration at properties where marketing exists or drive the outcome where it does not.
• Communication of hotel’s commercial strategy for short, mid, and long-term success to key stakeholders

DirectReports: Determined by hotel profile. Examples include but not limited to Assistant Director of Revenue Management, Revenue Manager, Reservation Manager, Space Optimization Manager, etc.

Requirements

What are we looking for?

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Minimum Education: Bachelor's Degree required or commensurate work experience in lieu thereof.
• Minimum Years of Experience: Three (3) or more years in revenue management or commensurate work experience in lieu thereof. (Flexible based on Hotel Profile)
• Minimum Years of Experience: Three (3) years cross-functional experience in hotel management, or related industry, essential. Cross brand or product line experience preferred.
• Management Experience (type): Managerial
• Minimum Years of Management Experience: 1
• Proficiency with standard Microsoft Office tools
• Strong analytical skills
• Strong written and verbal communication skills with experience at presenting in front of large groups

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Education: BA/BS/Bachelor’s Degree
• Minimum Years of Experience: 5
•  Minimum Years of Management Experience: 3
• Deep understanding of travel industry reservation and hotel property management systems.
• Strong experience in hospitality forecasting, pricing, and inventory control
• Hilton Worldwide software programs preferred.

What is it like working for Hilton?

Hilton is the world’s leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every single day. And our amazing Team Members are at the heart of it all!

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