Photo of Delta Hotels by Marriott Waterloo, Waterloo, ON, Canada

Assistant Rooms Operations Manager

Delta Hotels by Marriott Waterloo

110 Erb Street West
Waterloo, ON N2L 0C6

194 Room Hotel
Managed By Marriott International


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Job Category

Rooms & Guest Services Operations


Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP



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Position Type


Job Summary

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

Candidate Profile

Education And Experience
  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.


  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

    Core Work Activities

    Supporting The Management Of Rooms Operations Activities

  • Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
  • Runs and reviews critical information contained in room operations reports.
  • Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
  • Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
  • Operates all department equipment as necessary and reporting malfunctions.
  • Ensures employees have the proper supplies and uniforms.
  • Understands night audit procedures and being able to comprehend and utilize reports as necessary.
  • Understands and complies with loss prevention policies and procedures.

    Contributing Information To Support Managing To Budget

  • Supervisessame day selling procedures to maximize room revenue and property occupancy.
  • Verifies accuracy of room rates to maximize revenue opportunities
  • Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
  • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
  • Understands the impact of Room Operations on the overall property financial goals and objectives.

    Providing For And Managing The Guest Experience

  • Participates as needed in the investigation of employee and guest accidents.
  • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
  • Assists in the review of comment cards and guest satisfaction results with employees.

    Managing And Conducting Human Resources Activities

  • Provides support for operational functions as necessary.
  • Trains staff and monitoring adherence to all relevant policies and procedures.
  • Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.
  • Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.
  • Empowers employees to provide excellent customer service within guidelines.
  • Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.
  • Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.
  • Communicates performance expectations employees in accordance with job descriptions for each position.
  • Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.
  • Coaches, counsels and encourages employees.
  • Participates in employee progressive disciplinary procedures as required.
  • Handles employee questions and concerns.
  • Participates in an ongoing employee recognition program.
  • Effectively schedules employees to business demands and tracks employee time and attendance.
  • Assists in performing the payroll function.
  • Oversees daily shift operations and ensures compliance with all policies, standards and procedures.
  •  The salary range for this position is $46,000 to $54,000 annually.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    Notification To Applicants

    Delta Hotels Waterloo takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

    Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International.


    where you can do your best work,​


     your purpose, 


     to an amazing global​ team, and 


     the best version of you.
    Posted April 4, 2024

    Delta Hotels by Marriott Waterloo

    Relax in style at our boutique hotel in Uptown Waterloo

    Sleek design, sophisticated hospitality and an engaging vibe, the Delta Waterloo offers a stunning boutique-style hotel in the heart of Uptown Waterloo. For business travel or a getaway, you’ll be indulged in a stunning guest room with an abundance of space for working and relaxing. Work out at the 24-hour state-of-the-art fitness center, or wind down in the indoor pool and Jacuzzi. Take a stroll through the Cambridge Butterfly Conservatory or Waterloo Park. Enjoy locally sourced menus and expertly crafted cocktails at Proof Kitchen/Lounge. Our hotel offers 6,500 square feet of technologically advanced meeting and event space, hosting receptions of up to 270 people. Delta Waterloo is within walking distance to one-of-a-kind shopping and dining, a historic train station, the Perimeter Institute and CIGI. Our hotel is also close to the University of Waterloo and Wilfrid Laurier University, and minutes from the Bingemans Conference Centre and the Waterloo Region International Airport.