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Cluster Sales Manager - North Island (Maternity Cover)

Hilton Auckland

Princes Wharf 147 Quay Street
Auckland, 1010
New Zealand

165 Room Hotel
Managed By Hilton
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Full-Time

Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. 

 As Cluster Sales Manager with focus on the Auckland, Karaka & Taupo Region, you will analyze local market trends and competitor activity to execute strategies that keep the Hotels a leader in the marketplace through the development of future and repeat business. 

Reporting into the Cluster Commercial Director, you will be responsible for performing the following tasks to the highest standards:

  • Analysis local market trends and competitor activity to identify business leads
  • Develop customer accounts and travel within the area to drive business into the specific hotels and cluster, to increase market share in all revenue streams
  • Contract new prospect accounts in the Corporate, MICE, Wholesale and Group Tour segments in order to achieve Hotel revenue targets.
  • Monitor performance on a monthly basis in order to review variances, pace and developments.
  • Use analytical skills to analyze account performance and opportunities to share/explain in the commercial meeting.
  • Perform site inspections and bookers presentations for accounts and prospects.
  • Weekly and Monthly updates on account development, lead generation and prospecting via sales reporting tools.
  • Set up result-focused action plan for corporate entertainment and account management activities.
  • Represent hotel in market during workshops, trade fairs and networking opportunities.
  • Initiate creative sales races and blitzes in relevant markets and business areas.
  • Summarize and manage the hotel sales process, conducting regular sales evaluations to ensure each salesperson achieves the sales target. 
  • Proactively collect market and industry information to share with other members of the Sales team, capturing business opportunities and ultimately converting to business confirmations. 

Requirements

What are we looking for? 

A Cluster Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

  • Able to work under strong pressure. 
  • Understand local customers and have strong market analysis ability. 
  • Have certain customer resources. 
  • Able to set overall business objectives and action plans best suited to the hotel. 
  • Able to formulate and implement operating budgets and business plans. 
  • Able to effectively market and position the brand at desired levels. 
  • Knowledgeable of political, economic and social issues, and market trends. 
  • Good communication skills, knowledge and ability to deal with crisis. 

    What will it be like to work for Hilton? 

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

    • Posted April 4, 2024

    Hilton Auckland

    At A Glance

    Sleek rooms, gorgeous views, the perfect location - have it all at Hilton Auckland. Our waterfront hotel has sundecks, private balconies and walls of windows for views of the harbour you won't find anywhere else. We're a quick walk from the central business district and Quay Street restaurants, shops and nightlife. Our 24-hour concierge team is happy to set up sightseeing tours during your stay.

    • 2015 TripAdvisor Certificate of Excellence Award winner
    • Nautical-style hotel in Princes Wharf set 300 m out to sea
    • FISH Restaurant - unforgettable seafood served with unbeatable views
    • Outdoor lap pool with underwater viewing window of the harbour
    • Fitness center with windows and balcony overlooking the city
    • 25 minutes from Auckland Airport (AKL)

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