Operations Supervisor

Description

We are hiring an Operations Supervisor!

We are looking for associates and Leaders that have a passion to serve others! Working at the front desk and bistro means you are at the hub of the hotel with the most interaction with our guests as the operations supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles!

Responsibilities:

Provide the highest level of customer service at all times.

Assist in always maintaining clean work areas.

Assist in training new team members.

Assist with monthly inventories.

Learn and use hotel reservation system and F&B POS system.

Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.

Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.

Supervises Front Desk and F&B staff.

Monitor room availability and offer AGM and GM assistance in yield management and restrictions.

Keeps open verbal and written communication between management and associates.

Assists in providing associates with tools and equipment required to perform their duties.

Participate in weekly BEO meetings with sales team to ensure proper understanding and execution.

Be present and lead the F&B team for proper execution of any events.

Be present and lead the Front Desk team during high volume arrival or departure times leading them to successful shifts of incoming and outgoing guests.

Ensure cleanliness and sanitation standards are maintained in all areas.

Make decisions on any problems that may arise during shifts worked and support associates during troubleshooting.

Serve as a liaison between departments to ensure seamless communication on various aspects of the hotel operation including proper communication with maintenance, housekeeping and sales teams.

Have a thorough understanding of emergency and security procedures.

Must be able to cover any call-off shift as per proper chain of command.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.