Welcome Ambassador - Valet / Bell / Door

Opportunity: Welcome Ambassador - Valet/Bell/Door

Be the first contact for any arrival and the last impression for any departure at our front entrance of the hotel, lobby and check-in area. Perform in accordance with our established guest operations standards to create an hospitable arrival experience for all guests.

Potential Career Path

Bell Captain - Lobby Welcome Supervisor - Asst. FD Manager - FO Manager

Essential Job Functions

• Welcome all guests of the hotel and restaurant at the main drive/door of the hotel with services such as valet parking, bell services and door attendant duties.
• The Welcome Ambassadors are a key part of the Front Office Team and function as the agile group of service professionals that perform a range of duties.
• Duties include: Parking cars, assisting with luggage of arriving and departing guests, assisting at the front door with any arrival/departure needs of our discerning guests, assisting with delivering guest items.
• Be aware of guest satisfaction and work toward increasing the overall guest satisfaction to customize experiences.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

Position Requirements

• 1 to 2 years hospitality experience in a full service hotel or residential service environment. Prior bell or valet parking experience is a plus.
• Must be 18 years of age and must be legally allowed to drive an automobile in WA State.
• Background checks will be conducted.

HHM Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays & weekends. AM/PM shifts mostly as well as available overnight shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

A remarkable Seattle boutique hotel with the polish of a world-class resort, Pan Pacific Seattle is located on the border of Downtown and the booming South Lake Union neighborhood. Here, travelers are perfectly positioned in the heart of the Emerald City. Guests can easily reach Seattle’s most sought after restaurants, upscale shopping, art galleries and museums. Within striking distance of the city’s biggest attractions — both Seattle Center and Pike Place Market are just a short walk away — Pan Pacific Seattle is a sanctuary in the city.

This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels. 

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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