Photo of Delaware North at Austin Bergstrom Airport, Austin, TX

Concessions Supervisor

Delaware North at Austin Bergstrom Airport

3600 Presidential Blvd., Suite 201
Austin, TX 78719

Multi-Use Development
Managed By Delaware North
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Full-Time

The Opportunity 

Delaware North Travel and Hospitality is hiring full-time or part-time Concessions Supervisors to join our team at Austin Bergstrom Airport in Austin, Texas. As a Concessions Supervisor, you will be responsible for leading team members to provide exceptional guest service. 

If you want a job where no day is the same and where you will interact with people from around the world while developing your hospitality skills, join our team and apply now.

Pay

$22.50 - $22.50 / hourInformation on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits 

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

  • Weekly pay
  • Employee assistance program 
  • Training and development opportunities
  • Employee discounts
  • Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Responsibilities 

  • Assign duties to scheduled team members and assist with training 
  • Investigate and resolve complaints regarding food quality, service, or accommodations
  • Manage labor and profit loss
  • Ensure proper cash handling and tip record-keeping for the shift
  • Assist guests, stock shelves, count inventory, and perform cashier duties when necessary

Qualifications 

  • Experience working in a restaurant required
  • Minimum of 2 years' of supervisory experience preferred
  • Must be able to implement rules and direct employees
  • A true desire to satisfy the needs of others in a fast-paced environment
  • No college degree required

Physical Requirements 

  • Constant standing, walking, bending, reaching, and repetitive motions 
  • Ability to lift stock up to 50 pounds occasionally 

Shift Details 

HolidaysWeekends

Who We Are 

Serving more than 11 million passengers each year, Austin-Bergstrom International Airport is one of the fastest-growing airports in the United States. Delaware North gives travelers a true taste of the town with its award-winning and locally focused dining and retail options. Popular Austin brands include Salt Lick BBQ, Tacodeli, Juiceland, JO’s Coffee, Peached Tortilla, Tyler’s ToyJoy, and Book People. Delaware North team members receive paid free parking, daily meal vouchers, and uniforms.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Posted April 6, 2024

Delaware North at Austin Bergstrom Airport

Some of Austin's favorite restaurants are waiting for travelers at the Austin-Bergstrom International Airport!

Excellent Service Austin Style:

Excellence in customer services provided in a uniquely Austin style is the business strategy of Austin-Bergstrom International Airport. Together, the City of Austin-Aviation Department, airlines, tenants and travel community continually work to ensure passenger safety and a convenient, friendly travel experience.

Understanding what the customer wants is key to providing great service and hearing from the customers is vital to do so. We use surveys and track and respond to customer comments received. This information is documented in a customer information system so we can be sure we are focused on the appropriate factors that drive satisfaction.

In addition to gaining customer input through surveys, the surveys also let us measure how our passengers feel about our service. The response has been tremendous.

Our airport partners have shown confidence in the Austin travel market and we appreciate it. Airlines have shown it by adding new nonstop destinations and new airlines have begun serving Austin. Airport businesses have shown their confidence in the Austin market as well. New restaurants and gift shops continue to open in the terminal.

Most importantly, the customers themselves have shown confidence and an appreciation for the airport. Travel statistics are on the rise and through survey responses, our customers have let us know we are doing a good job.