Hotel Reservations Agent

Work in the amazing neighborhood of Tribeca, and meet some of the most interesting guests and employees the you will ever get to know. Love what you do and do what you love!

Hotel Barrière Fouquet's - New York is seeking for an experienced and customer-oriented Hotel Reservations Agent to manage recording and processing of reservations. 

Responsibilities:

• Become Familiar with hotel product knowledge, activities and Room Types.
• Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.
• Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct.
• Perform administrative duties including answering phone calls, preparing correspondence, maintaining files, sending faxes, email, etc.
• Ensure that all correspondence has been filed accordingly, with correct and updated information.
• Liaise with Sales team in coordinating group bookings
• Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures
• Ensuring accurate billing and payment processes
• Comply to the hotel credit policy and make sure all forecast revenues are met.
• Maintain and update guests’ information and sales data by reservation procedures.
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Comply with all company policies relating to reservations and follow brand standards.
• Carry out any other reasonable duties and responsibilities as assigned.

Qualifications:

• High School Diploma or equivalent required. Bachelor’s degree in hospitality management or similar/applicable discipline preferred.
• A minimum of 2 years of hotel sales or reservation experience required.
• Must be flexible with schedules and able to work holidays and weekends
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Fluency in English. Second language is a plus.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to maintain confidentiality of information.
• Must be flexible with schedules and able to work holidays and weekends
• Proficient computer skills, including Google Applications (Gmail, Meet, sheets, Calendar, Hangouts, etc)

Hotel Barriere Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.