Director of Rooms

As the Director of Rooms, you are pivotal in overseeing the efficient operations of guest reception, guest services, and housekeeping departments. Your responsibilities will encompass strategic financial management, adept leadership, outstanding customer service skills, and meticulous supervision to maintain departmental standards. Your mission will be to ensure guests enjoy a seamless and delightful stay while upholding the highest levels of guest service throughout their journey. Your role will also involve mentoring department managers, fostering their growth, and ensuring consistent adherence to established standards.

Responsibilities:

• Ensure all guests receive quality service while maximizing room revenue and productivity and developing managers and Team Members.
• Oversight of all front office operations (front desk and bell operations) and housekeeping operations while following, instructing, and overseeing Hyatt Hotels guidelines.
• Excellence in appearance of all areas throughout the hotel within the Rooms Division while constantly improving guest experience satisfaction metrics through Hyatt Standards.
• Ensures that staffing is maintained at an appropriate level to match business demand.
• Coordinates with other departments, such as the front office, engineering, and food and beverage, to ensure that guest needs are met and that guest issues are handled expeditiously to complete resolution.
• Participates in all regular and ad hoc operational meetings and the formulation of strategic business plans—participation in weekly forecasting and EO meetings as necessary for the operation.
• Participate in the Manager on Duty Program.
• Assisted in organizing pre-shift and departmental meetings to disseminate pertinent information. Attend other hotel meetings as deemed necessary.

What will you bring to the role?

The ideal Director of Rooms candidate will have excellent communication skills in all aspects; professional and appropriate business appearance and presentation; 3-5 years experience in a comparable position; excellent knowledge of all aspects of Rooms Division Operations; excellent organizational and administrative skills; excellent guest service and problem resolution skills; the flexibility to meet the demands of a 24-hour operation; and the ability to work comprehensively with spreadsheets and budgeting packages.

• 3+ years of Front Office Management experience required
• Experience with Housekeeping operation
• Experience in a hotel environment is highly preferred
• Bachelor's Degree in Hospitality Management preferred
• Excellent communication skills
• Being bilingual in English/Spanish is a plus

Compensation:

The anticipated compensation range for the position for applicants working in NYC is $80k-85k annually. The annual salary offered to a successful candidate will depend on several factors, including but not limited to years of experience within the job, years of experience within the required industry, education, etc.