Guest Experience Expert – Concierge and Club Lounge
The Ritz-Carlton, Philadelphia
10 Avenue Of The Arts
Philadelphia,
PA
19102
Full-Time
Additional Information
Concierge and Club LoungeJob Number
24062112Job Category
Rooms & Guest Services OperationsLocation
The Ritz-Carlton Philadelphia, 10 Avenue of the Arts, Philadelphia, Pennsylvania, United States VIEW ON MAPSchedule
Full-TimeLocated Remotely?
NRelocation?
NPosition Type
Non-ManagementPosition Summary
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,Begin
your purpose,Belong
to an amazing global team, andBecome
the best version of you.
The Ritz-Carlton, Philadelphia
Welcome to The Ritz-Carlton, Philadelphia
LUXURY PHILADELPHIA HOTEL
The Ritz-Carlton, Philadelphia is housed within the walls of a magnificent neoclassical bank building that dates back to 1908. The past is perfectly preserved with inspirations from this classic architecture seen in the luxury hotel rooms, grand meeting spaces and an elegant 30th floor Club Lounge. Guests enjoy an elevated experience that celebrates local culinary and community inspirations with unparalleled personalized services.
Spacious Rooms With World-class Views
Rooms and suites feature sophisticated décor, high ceilings, and large windows that look out over Philadelphia, designed to capture the best of the modern city and the hotel’s historic home. The Luxury Suites offer expansive residential-inspired layouts, exclusive amenities, and Club Lounge access.
Elevate Your Experience
The Ritz-Carlton, Philadelphia features The Ritz-Carlton Club Lounge for guests seeking a heightened level of luxury and exclusivity. This delightful oasis on the 30th floor is often referred to as a hotel within a hotel, where a dedicated concierge attends to individual needs in a well-appointed, relaxed lounge environment. With continuous culinary offerings throughout the day (breakfast, light snacks, hors d' oeuvres, beverages, and sweets) and access to a computer station − it is the ideal place to conduct business, plan a family outing, or simply unwind while enjoying spectacular views of Philadelphia.
A Philadelphia Landmark for Meetings and Events
The Ritz-Carlton, Philadelphia is one of the most sought-after event spaces in the city. The hotel’s historic architectural elements throughout the property make a lasting impression while also being near the Convention Center, which is ideal for conferences and tradeshows. Gain access to more than 28,000 sq. ft. of meeting space with pre-function areas, ballrooms and salons, which can be customized for board meetings, corporate celebrations, conferences, private intimate occasions and other gatherings of any size.
