Catering Sales Manager

A fantastic opportunity to join HHM - a growing company of 240 hotels & resorts.  The Sanctuary Beach Resort, part of HHM’s Independent Collection, will soon be completing their highly anticipated guest room transformation and property repositioning.  Come be a part of the excitement!

We’re seeking someone with creativity and high energy who comes with passion for selling and executing creative meetings and events.  The ideal candidate has proven results in achieving revenue goals while also providing exceptional customer service with clients, vendors and other team members.

If you’re outgoing, like to serve others, organized, detail-oriented, ready to learn and passionate about building a career in hotel event management or sales, this is a fantastic opportunity for you.

Potential Career Path

Director of Catering – Director of Catering & Conference Services – Director of Sales

• Sales Incentive Program (uncapped potential)
• Medical, Dental and Vision Health Insurance
• 401(k) Company Match
• Paid time off (Vacation / Sick / Paid Holidays)
• HSA Spending Account
• Dependent Care Spending Account
• Employee Assistance and Wellness Program
• Complimentary Employee Parking
• HHM Employee Travel Discounts
• Technology Reimbursements

This position involves both aspects of the sales process:  selling/closing the business and managing/executing the event logistics.  You will be part of a seasoned team that will support you and work with you to help ensure that events taking place in the hotel meet and exceed all expectations.

Sales Process

• Builds and strengthens relationships with existing and new customers, industry organizations, and Independent Collection network for future bookings. Activities include sales calls, entertainment, site inspections, etc.
• Develops and manages relationships with key stakeholders, both internal and external.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Executes designated sales strategies to develop and solicit specific accounts to achieve revenue goals.
• Strives to achieve personal and hotel revenue goals.
• Closes the best opportunities for the hotel based on market conditions and hotel needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Maintains and grows business of existing accounts and identifies and develops new markets.
• Manages group or interpersonal conflicts effectively.
• Conducts creative, thoughtful, and impactful site inspections.
• Executes and supports HHM and Independent Collection Customer Service Standards and hotel’s Brand Standards. 
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Handles guest concerns and obstacles.

Managing Event Logistics

• Executes and supports the operational aspects of business booked (e.g., BEO’s, event resume, billing, customer correspondence).
• Up-sells products and services throughout the event process.
• Works under the guidance of his/her supervisor to forecast event revenue (catering, room rental and audio visual) for his/her groups.
• Greets customer during the event phase and hands off to Banquet Event Operations for the execution of details.
• Ensures hourly associates understand expectations and parameters for event activities.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Participates in customer meetings for assigned groups with guidance from his/her supervisor.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions. 
• Uses his/her judgment to integrate current trends in event management and event design.
• Conducts customer site inspections and food tastings
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
• Follows-up with customer post-event.

Position Requirements

• Associate or Bachelor’s degree preferred.
• Previous sales experience in hotels/hospitality highly preferred.
• Proficient in use of Excel, Word, Delphi and access database tools.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching stooping kneeling, or crouching.
• Moderate travel between hotel and client’s locations required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

The Sanctuary Beach Resort is an oceanfront Monterey Bay resort and hotel set on 19 acres of Pacific shoreline in Marina, California. A rare Monterey Bay hotel on the beach, The Sanctuary invites guests to fall asleep to the soothing surf from their private waterfront cottage.

Nestled between Monterey Bay and the protected Marina Dunes Preserve, The Sanctuary Beach Resort’s 60 contemporary cottage guest rooms and suites offer more than just uninterrupted, panoramic views from private decks or patios.

The Sanctuary Beach Resort is a secluded getaway that provides unmatched access to California’s beautiful Central Coast region. The location beckons both coastal road trippers as well as single-destination vacationers. Bringing top-of-the-line meeting and event spaces to the waterfront, The Sanctuary is also the perfect backdrop for business retreats, weddings and other celebrations.

This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels. 

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.