2112 Kalakaua Avenue
Honolulu,
HI
96815
Full-Time
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
The pay range for this position is $31.00 to $31.00 per hour.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
The crowning glory of the city’s rebirth, The Ritz-Carlton Residences, Waikiki Beach brings with it many firsts. The luxury resort is the brand’s first foray into O'ahu, embracing the island spirit and natural beauty at every opportunity. Residences are stylishly subdued, allowing the ocean to take center stage through floor-to-ceiling windows. Dining includes two Hawaii debuts: Dean & DeLuca, offering a wine bar and gourmet market, and Tokyo’s renowned Sushi Sho. The eighth-floor infinity pool is the highest in Waikiki and overlooks the lush treetops of Fort Derussy and the Pacific Ocean. Next door, Luxury Row beckons with high-end shopping and dining.
The Residences is located adjacent to Luxury Row at the entrance to Waikiki Beach. This neighborhood’s location is defined by Fort DeRussy Park and its beach, Kalakaua Avenue and its shops, and a good portion of downtown Waikiki. The shopping, dining, relaxing and rejuvenating found here place it among the most valuable and coveted real estate in the world.