2855 Main Street
Irvine,
CA
92614
Full-Time
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $21.25 to $21.25 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Experience all the comforts of home when you stay at the newly renovated Residence Inn Irvine John Wayne Airport-Orange County hotel. Enjoy a prime location only 3 miles from John Wayne Airport and 9 miles from Newport Beach. This hotel in Orange County, California is also less than 10 minutes from South Coast Plaza, Fashion Island and the Irvine Spectrum. Guests at the Residence Inn hotel near the John Wayne Airport are welcomed with thoughtful amenities including complimentary daily breakfast buffet, weeknight hospitality receptions and an on-site fitness center. Inside, spacious Irvine hotel suites provide you with all the conveniences of home. Curl up in front of the fireplace or make yourself a meal in the fully equipped kitchen. Separate living and sleeping areas give you plenty of room to entertain guests and pets are always welcome. Business travelers at this hotel in Irvine, California will appreciate added amenities including a large well-lit desk and complimentary high-speed Internet access.