Barista

Position Purpose

This job contributes to Cafs success by ensuring our service and store standards are met. We do this by providing customers with prompt service, quality beverages and products. partners will experience a friendly, upbeat and clean atmosphere.

Essential Functions

Develops enthusiastically satisfied customers all of the time.

• Welcomes and connects with every customer.
• Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals.
• Offers customer demonstrations and samples using brewing equipment.
• Creates opportunities for customer to interact with the product.
• Responds to customer needs and says thank you to every customer.
• Demonstrates the "Just Say Yes" behavior by taking care of customer needs.

Provides quality beverages consistently for all customers

• Prepares beverages to standards.
• Follows health, safety and sanitation guidelines for all products.

Maintains Quality store operations

• Follows store policy and procedures for operational flow at each station.
• Follows standards for merchandising, stocking, rotating and storing products.
• Performs cleaning tasks in accordance with the duty rosters and cleaning standards and works as a store team member.
• Presents oneself professionally and demonstrates clear communication by using Star Skills with all customer and partner interactions.

Contributes to store profitability

• Follows cash handling procedures and cash register policies.
• Follows inventory stocking and recording guidelines.
• Contributes to store goals for increasing sales and improving profits.

Takes responsibility to learn all aspects of the barista position

• Is responsible for self-initiated learning.
• Learns and demonstrates creating the Starbucks Experience.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Driftwood Hospitality Management, LLC rules and regulations for the safe and effective operation of the hotels facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Additional duties as necessary and assigned.

Specific Job Knowledge, Skills And Abilities

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computer skills.

Physical Demands

• Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and walk for up to 10 hours per day.
• Must be able to lift up to 45 lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.