Photo of DoubleTree by Hilton Hotel Orlando at SeaWorld, Orlando, FL

Sales Coordinator

DoubleTree by Hilton Hotel Orlando at SeaWorld

10100 International Drive
Orlando, FL 32821

1,042 Room Hotel
Managed By Crescent Hotels & Resorts
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Full-Time

Description

ESSENTIAL DUTIES

  • Prepare proposals and contracts as requested/required by sales managers in a timely manner and follow through to completion
  • Prepare contracts using the create/edit merge documents in Delphi
  • Fax documents and retrieve/deliver incoming faxes to mailboxes
  • Create labels and mass mailings as requested/required by sales managers
  • Distribute outgoing mail (AM & PM) to the Executive Office and retrieve mail from the Executive Office for distribution to mailboxes
  • Prepare sales kits
  • Compose letters and general correspondence
  • Create accounts and bookings in Delphi
  • Inputs all pickup into Delphi
  • Inspects site rooms upon request
  • Translate when requested
  • Provide excellent customer service
  • Retrieve, log and distribute leads (lead catcher)
  • Practice and maintain good telephone techniques. Answer phones by the 2nd ring
  • Communicate and obtain complete, detailed information in a professional, courteous manner in the shortest amount of time possible
  • Good verbal communication and listening skills are required
  • Process all correspondence as assigned using proper grammar, set-up, spelling and composition within the assigned time limits
  • Maintain office files in an organized manner for easy access and future reference
  • Provide positive, professional guest contact, making guests feel comfortable. Answer guests’ questions and solve guest problems, thereby reducing guest complaints
  • Copy and/or compile information as required/requested and distribute on a timely basis to communicate essential information with staff and all hotel departments
  • Take and distribute messages. All messages should include the name of the caller, nature of the call, phone number of caller, date and time call was received. Obtain complete and accurate information and distribute to the receiving party on a time basis
  • Accurately type all contracts, proposals, etc. as instructed by the sales managers. Distribute the items on a timely basis to appropriated staff and clients
  • Maintain a well-organized, clean and appealing facility and enhance the image of the sales office to make clients feel comfortable and maximize productivity

    Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

    This is an hourly on-site job.

    Qualifications

    Microsoft Exp

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

    • Posted April 10, 2024

    DoubleTree by Hilton Hotel Orlando at SeaWorld

    A relaxing stay near Orlando theme parks

    We’re off I-4, on 28 tropical acres within two miles of Aquatica Orlando, SeaWorld, and the Orange County Convention Center. A scheduled shuttle can be booked through our concierge to SeaWorld, Walt Disney World®, and Universal Orlando, including Universal Epic Universe, all within six miles. Enjoy our outdoor pools and dining. Pets are welcome.

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