Gallery Host
Hyatt Place Washington DC/US Capitol
33 New York Avenue NE
Washington,
DC
20002
Full-Time
Overview
Opportunity: Host
Act as host providing guests with a full range of individualized service during hotel stay.
Potential Career Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Position Requirements
- Greet, register, and assign rooms to guests of the hotel.
- Verify customers' credit, and establish payment method.
- Make and confirm external reservations for dinner, entertainment, and transportation.
- Compute bills, collect payments, and make change for guests.
- Answer hotel phone and handle guest requests and inquiries.
- Transmit and receive messages, using telephones or PMS system.
- Deposit guests' valuables in hotel safes or safe-deposit boxes.
- Perform bookkeeping activities, such as balancing accounts.
- Serve food in guest rooms upon request, ensuring a positive in-room dining experience.
- Act as a private lounge host.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits and use required safety equipment.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Perform other duties as requested by management.
Experience
- High School diploma or equivalent preferred.
- Previous customer service experience required or equivalent training.
- Dynamic, engaging and passionate personality with the ability to multi-task.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
Hyatt Place Washington DC/US Capitol
Explore DC's Emerging NoMa District from Our Hotel Near Capitol Hill
Feel at home in the vibrant NoMa neighborhood at Hyatt Place Washington DC / US Capitol. Our contemporary hotel near Capitol Hill offers style and comfort for business and leisure travelers. Explore historic sites like the Capitol building or relax in spacious rooms with living, sleep and work spaces.
24/7 Dining
Wake up to free breakfast served every day at The Breakfast Bar where you’ll find a wide array of choices from fresh fruit, yogurt, and granola, to eggs, hash browns, waffles, and more.
Conveniently located in our free-flowing lobby, The Placery offers a thoughtfully sourced, cleverly curated menu. Try our Signature Burger, Chicken Caesar Salad, Turkey Pesto Sandwich, or sharable Parmesan Fries, which can be paired with one of our premium alcoholic beverages. Cheers!
Looking to grab something To-Go? The Market has a selection of bottled drinks, and fresh conveniently packaged items from snacks to salads, while our bakery case is filled with an array of tempting pastries and sweets.
Event Space
Sophisticated and seamless meeting and event space at Hyatt Place Washington DC / US Capitol is just what you need. Host training and brainstorming sessions, corporate retreats or various celebrations in 1,600 square feet of function space. Take advantage of group accommodations at our hotel located within walking distance of the Convention Center and US Capitol building.
