Bartender Cart

MINIMUM AGR REQUIREMENT: 21 years or older

Position Summary

Maintains a clean and attractive beverage service area while providing premier customer service and well-prepared beverage requests. Responsible for cash bank, balance accuracy and cash handling procedures. Responsible for the operation of the on-course Beverage Cart and for Off-site food & beverage operations. All while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guests.

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Provides prompt, courteous and competent service to all customers on a day-to-day basis
• Sets up and maintains cart in good working order. Reports all mechanical problems to supervisor immediately
• Follows established daily procedures for handling inventory items. Uses forms to check in and out all inventory items during shift
• Accurately accounts for cash bank reconciliation with sales receipts
• Complies with all beverage standards and recipes
• Resolves customer issues
• Ensures supplies, garnish and liquor pars are consistently available during shift
• Implements drink specials and promotions as directed by the Restaurant Manager.
• Opens shift on time with sufficient beverage stock and garnishes necessary for shift
• Consistently complies with cleanliness, sanitation, and maintenance, standards as established by our Standard Operating Procedures.
• Receives payment by cash, check, credit cards, vouchers, or automatic debits.
• Makes change and issues receipts to customers
• Counts cash and cash items at the beginning and at the end of the shift, and reconciles those items with the cash balance.
• Maintains attractive Beverage Cart, Bar and serving areas
• Maintains a current awareness of beverage trends and technology to recommend innovative ways to expand on the efficiencies of service, and production of product
• Attends daily communication meetings and training classes as assigned
• Occasionally performs other duties as assigned.
• Works the Eagle’s Nest and Banquet functions as needed.
• Must be able to train staff in all Bartender- Cart procedures.
• Maintains all service standards as defined by the company and the Bartender- Cart position.

Accountability and Supervision

• None

Education and Experience

• High School Diploma and/or General Educational Degree (GED) equivalent, preferred.
• Two to three years’ prior Hotel or Casino beverage experience in high production facility
• Working knowledge of OSHA; Alcohol awareness programs.

Special Requirements, Licenses, and Certification

• Must be able to acquire and maintain Gaming License issued through POIGRA.
• Must be able to successfully pass a pre-employment drug test and background investigation.
• Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
• Must maintain all Isleta Resort and Casino-wide educational and certification requirements.
• New Mexico State Alcoholic Beverage Service Certification, required.
• Must acquire POIGRA Alcohol Server License, required.

Knowledge, Skills, and Abilities

• Working knowledge of beverage recipe and service presentation for various alcoholic beverages
• Perform basic math skills quickly and accurately
• Must be able to speak, read, and write in English
• Working knowledge of wine and special drink recipes
• Working knowledge inventory, requisition and transfer procedure.
• Abide by all state, federal and liquor regulations pertaining to serving alcoholic beverages: minors, intoxicated guests, etc.
• Monitors, observes, and interacts with guests to assure no guest is over served alcoholic beverages.
• Must have essential experience operating POS (Point of Sale) systems and Cash Handling Skills.

Physical Demands and Work Environment. 

• Work varied shifts and/or irregular hours (i.e. weekends, holidays, nights); stand for prolongs periods of time.
• Smoke filled environment
• Must be able to bend, stoop, reach, crouch, kneel, push, pool, and maneuver in small confided areas.
• Must be able to lift, move, and place 50 pounds with assistance.
• Must be able to push 150 pounds.
• Must be able to stand and walk for extended periods of time.

Working Conditions:

Smoke filled environment, exposure to various lights and sounds. Occasionally may deal with angry or hostile individuals. Must be on call at all times. May work holidays, weekends, and different shifts.

Disclaimer

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Isleta Resort and Casino is in compliance with the Americans with Disabilities Act (ADA). Reasonable accommodations will be made to enable individuals with disabilities to perform essential job junctions.

Native American Preference Policy

Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order:

1. Enrolled Pueblo of Isleta Tribal Member;
2. Enrolled pueblo of Isleta Descendants; and
3. Registered Native American from a federally recognized tribe.