Reservation Sales Agents

Description

The Reservation Sales Agent for PGA National Resort responsibilities:

• Answering incoming phone calls and assisting guests with any inquiries regarding resort, spa and tee time offerings.
• Complete initial and ongoing training programs required.
• Providing information about local features, such as shopping, dining, nightlife, and recreational destinations.
• Apply professional sales techniques using approved conversation flow guidelines.
• Maintaining current knowledge of all resort and spa offerings and hours of operation.
• Upselling resort rooms and spa services
• Coordinating with other departments in order to ensure a “Championship Experience” to all guests.
• Maintain data entry accuracy and attention to detail with systems.
• Ability to progress through various training levels.
• Meet department and individual metrics (such as revenue, conversion, and quality standards).
• Ability to handle escalated or complex calls, while striving for the highest level of customer service.
• Selling gift cards.

Qualifications

• High school diploma or equivalent required.
• Hospitality or call center experience in a fast-paced, high volume, service environment.
• Strong customer experience required.
• Candidate must have the ability to multi-task.
• Candidate must have the ability to work varying shifts, including evenings, weekends, and holidays.
• Candidate must have the ability to speak, read and write English fluently, bilingual a plus.
• Strong computer skills. Experience with Navis, Opera, Synxis and Open Course system a plus.
• Pre-employment background check required.

PGA National Resort & Spa is an Equal Opportunity Employer:

Minorities / Females / Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)