Photo of DoubleTree Suites by Hilton Hotel Melbourne Beach Oceanfront, Melbourne, FL

Manager on Duty

DoubleTree Suites by Hilton Hotel Melbourne Beach Oceanfront

1665 N. StateRoute A1A
Melbourne, FL 32903

207 Room Hotel
Managed By Westmont Hospitality Group
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Full-Time

This position is part-time working Friday, Saturday, and Sunday.

The Manager on Duty is responsible for all hotel operations during evening shift hours, focusing on Front Office operations, proper guest follow-up, all other evening shift associates, and hotel safety/security. The Manager on Duty assists the Front Office Manager in all aspects of the department including but not limited to operations, planning, budgeting, staffing, and payroll in accordance with hotel policies and procedures. When problems arise during this shift, the Manager on Duty will respond to all emergency situations, resolve guest issues and concerns, and ensure the safety and security of the hotel’s guests and associates. 

ESSENTIAL JOB FUNCTIONS 

This description is a summary of primary responsibilities and qualifications.  The job description is not intended to include all duties or qualifications that may be required now or in the future.  The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Must be available to work 2nd shifts, weekends, and holidays.

  •    Manage and monitor activities of all employees in the Front Office, Drivers, Housekeeping/Laundry, Maintenance, and F&B departments making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
  •    Maintain a professional and high-quality service-oriented environment at all times.
  •    Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests, and any other issues that may arise.
  •    Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
  •    Inform all Overnight staff of nightly activities, group, and VIP arrivals as well as special requests and repeat guests. Check accommodations, make sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
  •    Must be able to do scheduling, payroll, and other paperwork
  •    Must actively participate in the decision-making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.
  •    Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling, and purchasing.
  •    Work closely with the Housekeeping Department to improve guest services and foster cross-departmental communication.
  •    Be aware and able to enforce all fire-life safety procedures. Remain current in all updates with regard to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the hotel’s emergency response team.
  •    Report any suspicious persons, activities, and/or hazardous conditions to the Security department and/or the Front Office Manager.
  •    Perform regular room and public space inspections on a nightly basis. 
  •    Complete pre-shift meetings with all departments and ensure communication continues throughout the hotel.
  •    Complete SALT tracking and develop/deliver on Continuous Service Improvement Plans involving staff in each department.
  •    Follow up with other department heads in project work and staff productivity.
  •    Perform other duties as assigned. 

    KNOWLEDGE, SKILLS & ABILITIES

  •    Basic leadership skills including coaching, motivating, counseling, and disciplining. 
  •    Ability to use computer keyboard, telephone, and electronic equipment to meet requests effectively. 
  •    Ability to communicate all significant incidents/accidents in clear English language, utilizing excellent writing skills. 
  •    Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to diffuse anger and collect accurate information and professionally resolve problems. 
  •    Considerable knowledge of all departments’ functionality, hotel facilities/services, as well as city and current events. 
  •    Excellent verbal communication skills. 
  •    Good hearing and visual ability in order to detect signs of an emergency. 
  •    High school diploma required. 
  •    Prior hotel experience required, prior supervisory experience preferred. 
  •    Conflict resolution skills. 
  •    Multi-tasking skills. 
  •    Ability to meet deadlines and work toward department goals. 

    PHYSICAL DEMANDS

  •    Ability to stand and move throughout the front office and continuously performs essential job functions. 
  •    Lifting up to 50 pounds maximum. 
  •    Occasional twisting, bending, stooping, reaching, standing, walking. 
  •    Frequent talking, hearing, seeing, and smiling

    We are a drug-free workplace. Pre-employment drug screen required.

    EOE/AA

    • Posted April 22, 2024

    DoubleTree Suites by Hilton Hotel Melbourne Beach Oceanfront

    At A Glance

    Feel welcome at DoubleTree Suites by Hilton Hotel Melbourne Beach Oceanfront. Guests of our all-suite Melbourne, Florida hotel enjoy warm hospitality and a signature walnut and chocolate chip cookie. Stay with us and be just 10 minutes from Melbourne International Airport, close to Disney World® and Orlando attractions, and only steps from the beach.

    Select a suite at our hotel in Melbourne Beach with a private balcony or patio view. Each suite features seaside decor, luxurious bedding, complimentary WiFi and two flat-screen televisions. Listen to your favorite music using the alarm clock with an MP3 connection. Take advantage of the in-suite refrigerator and microwave to prepare a snack. Bring the family and stay together in one suite, designed with a separate bedroom and sleeper sofa in the living area.

    Our Melbourne Beach hotel in Florida provides a complimentary shuttle to attractions within a three-mile radius. Take advantage of our oceanfront location to create a memorable wedding, social event, board meeting, conference or networking event. All guests have access to the 24-hour business center.

    Dine at Seagrapes Restaurant for seafood along with views of the pool and deck. Our modern fitness center is fully equipped with cardio machines and free weights. Take the kids for a dip in our refreshing pool or simply savor a snack at our poolside bar.

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